وظيفة رئيس مركز الاتصال شاغرة لدى Remain Medical Group في الرياض

Remain Medical Group is looking for a highly experienced Head of Call Center with a strong background in sales, telesales, lead conversion, and customer experience to lead our Call Center team and drive both service quality and revenue performance.

Key Responsibilities:

• Lead and manage the Call Center, Telesales, and Customer Experience teams
• Drive sales performance and achieve monthly revenue and conversion targets
• Convert inbound and outbound leads into confirmed appointments
• Develop effective telesales and patient follow-up strategies
• Manage lead reactivation, cross-selling, and upselling initiatives
• Monitor individual and team sales performance
• Track KPIs including conversion rate, booking rate, attendance rate, call productivity, and revenue generated
• Develop sales scripts, objection-handling techniques, and follow-up processes
• Coach and train agents on sales techniques, negotiation, closing, and customer communication
• Analyze leads, campaigns, and sales funnels to identify opportunities for improvement
• Coordinate closely with Marketing to improve lead quality and campaign conversion
• Work with Operations and medical branches to maximize appointment availability and patient conversion
• Prepare regular sales and performance reports for management

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Healthcare Administration, or related field
• Minimum 7 years of experience in Call Center, Telesales, Sales, or Customer Experience
• At least 2-3 years in a managerial or leadership role
• Strong and proven sales background with experience in achieving revenue and conversion targets
• Proven experience in telesales, lead management, negotiation, objection handling, and closing
• Strong understanding of sales funnels, CRM systems, and Call Center KPIs
• Experience in healthcare, medical centers, dermatology, aesthetics, dental, or similar sectors is highly preferred
• Excellent leadership, analytical, communication, and team management skills
• Target-driven with a strong commercial and sales mindset

We are looking for a results-driven leader who can build a high-performing Call Center team, improve patient conversion, and contribute directly to revenue growth.