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The Job Summary

The Fleet Control Manager is responsible for managing BTC vehicle fleet control operation; ensuring BTC fleet is efficiently

utilized, well-maintained, and aligned with customer demand and business objectives; managing a team of fleet control

team coordinating with relevant departments to ensure seamless operations.

Key Responsibilities & Accountabilities

1) Fleet Control Governance & Planning

 Working closely with the CEO, develop and implement BTC fleet control operational strategies and plans.

 Plan and implement fleet control framework that includes policies, procedures, processes, protocols and systems.

 Ensure strict compliance of BTC fleet control policies and protocols.

2) Fleet Control Operation

 Manage day-to-day fleet control operation working closely with all internal and external stakeholders.

 Manage acquisition, deployment, and disposal of vehicles in the fleet.

 Manage the sales process of vehicles.

 Monitor the non-rented vehicles.

 Ensure the transfer of ownership of sold vehicles.

 Ensure proper authorization of all rented vehicles in the traffic system (TAM).

 Develop and manage the fleet control departmental budget.

 Ensure all financial targets are successfully achieved by providing direction and support to the fleet control team.

 Collaborate with the customer service department to address customer inquiries and complaints related to fleet availability and condition.

 Ensure timely and efficient resolution of issues to maintain customer satisfaction.

 Follow up with relevant departments regarding vehicle authorizations.

 Provide insights and recommendations based on data analysis and present regular reports on fleet performance, utilization, and costs to the CEO.

 Mentor, train and develop fleet control staff and enhance team members& competencies.

 Conduct performance evaluations and set goals for team members.

 Foster a collaborative and high-performance work environment.

3) Fleet Maintenance & Optimization

 Ensure optimal utilization of the fleet to meet customer demand and minimize idle time.

 Monitor and manage maintenance and repair of vehicles to ensure safety and reliability.

 Analyze fleet performance data to identify areas for improvement.

 Monitor expenses and implement cost-control measures.

 Follow up on the renewal of vehicle registrations and periodic inspections for vehicles, trucks, and buses.

 Follow up on the status and repair of broken-down vehicles in maintenance workshops.

4) Customer Service & Satisfaction

 Ensure timely and effective responses to inquiries, requests, and concerns to maintain high customer satisfaction levels.

 Monitor customer feedback and implement continuous improvement initiatives to enhance service quality.

 Maintain high levels of customer service and positive relationships with customers.

 Communicate with customers to negotiate payment plans and resolve disputes.

5) Regulatory Compliance & System Management

 Ensure strict compliance to car rental industry regulations and company standards.

 Follow up on the renewal and issuance of all licenses related to the Ministry of Transportation.

 Oversee the transport authority operating cards.

 Ensure data transfer between the company& old system and the new system.

 Modify the system to suit the company& operations.

 Manage the entry of traffic and Transport Authority violations into the company& internal system.

Work Interactions &Communication Radius

Level of Interaction

☐ Standard: Typical interaction is to request and provide information. Courtesy, tact and effectiveness are required.

☒ Advanced: Influence using logic and facts. Communication is important but not critical to the achievement of job objectives.

☐ Expert: Win the hearts and minds, changing opinion of people. Critical in achieving the job objectives

Internal Interactions, Communications & Relationships External Interactions, Communications & Relationships

 Director - Shared Services

 Alissa Group Automotive Companies

 Cross function teams (Operations; Maintenance; Finance; Sales)

 Fleet Control Staff

 Customers

 Vehicle Suppliers and Dealerships

 Maintenance and Repair Service Providers

 Regulatory Authorities

 Government Entities

Qualifications, Experience & Essential Job Requisites

Qualifications (Education & Professional Certifications)

 Bachelor& degree in Business Administration or a related field. MBA is a plus.

 Professional Certifications such as Certified Supply Chain Manager; Certified Automotive Fleet Manager (CAFM) are preferred.

Experience

 Minimum 8 years’ experience in fleet management, preferably in the car rental industry or a similar environment.

 Proven experience in managing a large-scale vehicle fleet and optimizing operations.

 Experience in leading and managing fleet control team.

Essential Job Requisites

 Competent knowledge in English and Arabic, Spoken and Written.

 Expertise in MS Office Suite

 Strong understanding of fleet management principles and best practices.

 Knowledge of relevant laws and regulations related to fleet management.

 Proficiency in using fleet management software and tracking systems.

 Effective communication and interpersonal skills to interact with internal and external stakeholders.

 Expertise in transportation and logistics

 Leadership & management skills with an emphasis on emotional intelligence.

 Strong analytical skills with the ability to interpret data and make informed decisions.

 High level inter-personal, inter-personal, analytical, and team building skills.

 Excellent organizational and time management skills.

 Problem-solving and decision-making skills

 Strong business and commercial acumen

 Result & detail-oriented and persuasive

 Strong problem-solving skills and the ability to handle challenging situations.