وظيفة مدير نجاح العملاء (سعودي فقط) شاغرة لدى Honeywell Technologies في السعودية
Customer Success Manager ( Saudi national only)
تفاصيل الوظيفة
تعلن Honeywell Technologies عن توفر وظيفة مدير نجاح العملاء (Customer Success Manager) في السعودية، ويشترط أن يكون المتقدم سعودي الجنسية. يعمل مدير خدمة ما بعد البيع على إدارة عقود العملاء الحالية وإنشاء عقود جديدة في المنطقة المخصصة، بهدف الجمع بين أهداف العملاء وأهداف الشركة من خلال عمليات قائمة على البيانات. كما يتحمل مسؤولية تعزيز النمو، ورفع رضا العملاء، وزيادة الإيرادات المتكررة، والإشراف على الأنشطة الهندسية المتعلقة بالترحيل والترقيات، وتقديم الخدمات الاستباقية لتلبية احتياجات العملاء.
المهام والمسؤوليات
- بناء علاقات قوية وطويلة الأمد مع العملاء من خلال التواصل المستمر وحل المشكلات بكفاءة وتقديم حلول بديلة تتناسب مع احتياجاتهم.
- العمل كسفير للمنتج والشركة والصناعة، مع التركيز على تثقيف العملاء بقدرات حلولنا.
- إنشاء نموذج محسّن قائم على البيانات لرحلة العميل (خطة لكل عميل) وضمان مواءمة جميع الأطراف الداخلية.
- التعاون مع فرق المبيعات والتسويق لوضع وتحسين استراتيجيات البيع الإضافي والبيع المتبادل، والقيام بحملات ومبادرات.
- إجراء مراجعات أعمال أسبوعية وربع سنوية وسنوية مع العملاء لضمان الاستخدام الأمثل للمنتج/الخدمة وحل المشكلات بشكل استباقي وتحقيق القيمة.
- تقييم إدارة المخاطر لكل عميل والعمل على تجنب عدم الرضا أو خسارة العملاء، وزيادة الاحتفاظ بهم طوال دورة حياتهم.
- تقديم رؤى وصوت العميل للفرق الداخلية (المبيعات، التسويق، المنتج، الدعم الفني، العمليات، المالية، الهندسة).
الشروط والمتطلبات
- درجة البكالوريوس في الهندسة الكيميائية أو هندسة العمليات.
- خبرة في مجال Honeywell Connected Industrial (HCI).
- خبرة في التعامل المباشر مع العملاء وتقديم تحسين الأعمال والعمليات.
- الجنسية السعودية (الوظيفة للسعوديين فقط).
المهارات المطلوبة
- مهارات ممتازة في التفاعل مع العملاء وفهم توقعاتهم وبناء علاقات طويلة الأمد.
- معرفة محركات الأعمال في الصناعات الرئيسية (تكرير النفط، النفط والغاز، الغاز الطبيعي المسال، المواد الكيميائية، التعدين ومعالجة المعادن).
- الإلمام بمنتجات وحلول Honeywell Connected Industrial (يفضل) مثل: Process Historian, Process Alarm Management, Advance Process Controls, Operator Training Simulators, Operations Management Solutions, Blending and Movement Automation, Manufacturing Execution Systems (MES), Visualization and Reporting Solutions, Asset Performance Management Solutions, Digital Twins, Cloud Based Solutions.
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Job Description
Aftermarket Service Manager manages all existing customer contracts and create new in the assigned region in a way that combines the customers’ goals with the business’s goals to form a cohesive, data-led, and customer-informed process.
The Aftermarket Service Manager is responsible for growth, improving the customer satisfaction, recurring revenue, engineering activities in the contracts related to migration & upgrades. Also actively drive spots services proactively to meet customer needs.
A close customer relationship to drive business partnerships that can drive growth and value for both the customer and Honeywell.
Responsibilities
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
Aftermarket Service Manager manages all existing customer contracts and create new in the assigned region in a way that combines the customers’ goals with the business’s goals to form a cohesive, data-led, and customer-informed process.
The Aftermarket Service Manager is responsible for growth, improving the customer satisfaction, recurring revenue, engineering activities in the contracts related to migration & upgrades. Also actively drive spots services proactively to meet customer needs.
A close customer relationship to drive business partnerships that can drive growth and value for both the customer and Honeywell.
Responsibilities
- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to customer needs.
- Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions.
- Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.
- Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies and drive campaigns and initiatives.
- Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved pro-actively and customers able to release value from our products and solutions.
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
- Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
- Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing
- Awareness on Honeywell Connected Industrial (HCI) products and solutions preferred - Process Historian, Process Alarm Management, Advance process Controls, Operator training simulators, Operations Management Solutions, Blending and Movement Automation, Manufacturing Execution systems (MES), Visualization and reporting solutions, Asset performance Management solutions, Digital twins, Cloud based solutions
- Excellent customer interaction skills - the ability to interact with customers, understand and manage their expectations and build long term relationships.
- Degree in Chemical Engineering or Process Engineering
- Must have HCI experience
- Must be customer facing and have experience in delivery of Business and process Optimization
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
المصدر: LinkedIn - أُضيفت للموقع في 9 سبتمبر 2026
رقم الإعلان لدى المصدر: 4465053161
رقم الإعلان لدى المصدر: 4465053161