وظيفة أخصائي دعم العملاء شاغرة لدى Seonixy Recruiters في الرياض

Job Title: Customer Support Specialist

Location: Riyadh, Saudi Arabia (On-site / Hybrid)

Job Type: Full-time

Category: Customer Service & Operations

Salary: SAR 6,000 - SAR 8,500 / month (Based on experience) + Performance Bonus & Transferable Iqama / Visa Sponsorship

About the Role:

We are seeking a dynamic, detail-oriented Customer Support Specialist to join a leading team in Riyadh. In this role, you will be the front line of customer excellence, delivering seamless communication, resolving inquiries, and maintaining high customer satisfaction standards.

Key Responsibilities:

• Manage inbound customer inquiries across multiple channels (Phone, Email, Live Chat).
• Identify and assess customers' needs to achieve satisfaction and long-term loyalty.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Maintain detailed records of customer interactions, process accounts, and file documents.

Qualifications & Requirements:

• Experience: Minimum 1-2 years in Customer Service, Call Center, or Front Desk roles in Saudi Arabia.
• Languages: Excellent/Fluent English and Arabic communication skills (Written & Spoken).
• Skills: Strong active listening, problem-solving abilities, CRM tools proficiency, and phone contact handling skills.
• Location: Currently based in Riyadh, KSA with a transferable Iqama, or ready to relocate immediately.

What We Offer:

• Competitive monthly salary package (SAR 6,000 - SAR 8,500).
• Iqama sponsorship (issuance or transfer), Class A medical insurance, and end-of-service benefits as per KSA Labor Law.
• 30 calendar days paid annual leave + annual round-trip flight ticket.
• Clear career progression paths and performance incentives.