وظيفة مستشار خدمات لينة شاغرة لدى Dussmann-Ajlan & Bros في الرياض

Company Description Dussmann-Ajlan & Bros provides a comprehensive suite of facilities management services, offering clients a single-point solution to maintain and sustain their assets. The company implements international best practices through a diverse team of experienced managers and over 66,000 skilled employees. Its focus is on delivering best-in-class services that balance cost efficiency with high quality standards. Team members work in an environment that emphasizes professionalism, service excellence, and continuous improvement, making it an attractive workplace for facilities and soft services professionals.

Role Description The Soft Services Consultant is a full-time, on-site role based in Riyadh. This role is responsible for overseeing and optimizing soft services operations such as cleaning, hospitality, front-of-house, and support services to ensure high levels of customer satisfaction. The consultant will assess client needs, analyze service performance, and develop improvement plans that align with contractual requirements and company standards. Daily tasks include conducting site inspections, preparing service reports, coordinating with operations teams, and consulting with clients to refine service delivery and resolve issues. The role also involves collaborating with cross-functional teams, supporting training initiatives, and ensuring compliance with health, safety, and quality procedures.

Responsibilities

• To oversee and guide activities of FM Service Provider(s) and associated staff, to ensure complete, compliant, and satisfactory performance and delivery of work scope.
• Ongoing review and implementation of service line delivery optimization, to drive best in class.
• Management of KPI and service delivery metrics to analyze performance and drive continuous high-delivery performance.
• Operate as client representative and continue to keep client best interests and endeavors at the forefront of performance delivery and analysis.
• Responsible for reviewing training standards for all FMS Landscaping services staff and providing feedback against industry best practice.
• Responsible for the implementation of the PMS Procedure including observations / NCRs to ensure the FMS is complying with contractual deliverables, SLA’s and health, safety and environmental standards, to ensure a continual improvement process is fully embedded.
• Review FM Service provider(s) performance reporting submissions, develop and deliver consultant standard client-side reports to showcase performance, and clearly highlight operational risks.
• Stay up to date with industry trends, technology advancements, regulations, and best practices in landscape management. Conduct research and collaborate with other experts to enhance knowledge and expertise.
• Conduct regular inspections and audits to assess the quality and effectiveness of landscape services. Identify deficiencies or areas for improvement and recommend corrective actions.
• Advise clients on sustainable and eco-friendly practices to enhance the landscape's health and reduce environmental impact. Ensure compliance with local, state, and federal regulations relating to pesticide use and environmental protection.
• Collaborate with vendors and contractors providing landscape maintenance services. Oversee their performance, ensure adherence to agreed-upon standards, negotiate contracts, and manage relationships.
• Develop, implement & monitor Sustainability & Waste Management plan.
• Manage NCRs by identifying non-conformities, recommending corrective actions, verifying implementation, and closing with documented evidence.
• Conduct technical evaluation for any contracts and associated delivery .
• Support continuous improvement initiatives by identifying process gaps, optimizing contractor performance, and recommending best practices.

Experience

• 10+ years of related experience, of which a minimum of 1 year should be in a similar position/responsibility within an FM environment.
• Experience in soft services and associated service lines.
• Candidates should possess strong Analytical Skills to evaluate service performance, identify trends, and propose data-driven improvements.
• Candidates should possess Consulting experience to assess client needs, design solutions, and advise stakeholders on soft services best practices.
• Candidates should possess excellent Communication skills to interact effectively with clients, colleagues, and service teams, both verbally and in writing.
• Candidates should possess Customer Service and Customer Satisfaction skills to manage client expectations, address concerns, and maintain high service standards.
• Relevant experience in facilities management, hospitality, or soft services operations, ideally within large or complex sites.
• Knowledge of quality, health, safety, and environmental standards related to facilities and soft services.
• Ability to work on-site in Riyadh, manage multiple priorities, and collaborate with diverse teams.

Qualifications

• Bachelor's degree or equivalent in a relevant filed.
• BICSc Certified.
• Minimum IELTS Level 6 or equvalent.
• Post-secondary education in facilities management, business, hospitality, or a related field is beneficial.
• Proficiency in basic office software (e.g., MS Office) and report writing; familiarity with FM systems is an advantage.