وظيفة مدخل بيانات لدى Merivon Insurance Agency LLC في ينبع

The Vice President of Project Services is responsible for leading the company's project service framework, project delivery, and related client service functions, ensuring that all types of projects are completed consistently and efficiently within established scope, schedule, budget, and quality standards.

This role typically bridges project management, professional services, clients, sales, technology, operations, and finance teams. It involves establishing standardized, scalable project service models while overseeing project portfolios, resource allocation, service quality, client satisfaction, and delivery performance to drive continuous improvements in efficiency and business value for the project services organization.

Core Responsibilities

I. Project Service Strategy

Formulate the company's project service strategy, annual objectives, and execution plans.

Establish a project service model aligned with the overall corporate strategy.

Plan the capabilities and long-term development direction of the project services organization.

Adjust service delivery models based on client needs and business growth.

Build a replicable and scalable project service system.

II. Project Portfolio and Delivery Management

Oversee the overall delivery status of key projects and project portfolios.

Monitor project scope, schedules, budgets, resources, and key milestones.

Manage inter-project dependencies and resource conflicts.

Manage the escalation of major project delays, scope deviations, and execution issues.

Ensure key projects align with client and corporate strategic goals.

III. Client Project Services

Oversee project service delivery for key and strategic clients.

Ensure projects are executed in accordance with contracts, Statements of Work (SOWs), and service standards.

Participate in project kick-offs, critical reviews, and high-level communications for major clients.

Manage major client issues, service escalations, and delivery disputes.

Enhance client satisfaction and long-term partnership value.

IV. Resource and Capacity Management

Develop resource and capacity plans for the project services team.

Coordinate staffing for project managers, consultants, technical staff, and professional service personnel.

Optimize resource allocation across different clients and projects.

Monitor team utilization, workloads, and staffing requirements.

Ensure project service capabilities align with business growth.

V. Project Service Operations

Establish management systems and standard operating procedures (SOPs) for project services.

Monitor project execution efficiency, delivery cycles, and resource utilization.

Implement reporting mechanisms for project health and service operations.

Identify efficiency bottlenecks within project service processes.

Drive transparency in operational data and standardization of management decision-making.

VI. Quality and Risk Management

Establish systems for project service quality management and risk control.

Monitor risks related to major projects, delivery, and clients. Establish mechanisms for quality inspection, acceptance, and service review.

Conduct root cause analysis and implement corrective actions for major quality issues.

Ensure project delivery meets both company and client quality standards.

VII. Sales and Business Collaboration

Collaborate with sales teams to assess project scope, delivery capabilities, and resource requirements.

Provide pre-sales support for major client opportunities and complex projects.

Ensure alignment between sales commitments and actual project delivery capabilities.

Participate in contract renewals, scope expansions, and incremental service opportunities.

Leverage project delivery experience to generate new business opportunities.

VIII. Process Optimization and Continuous Improvement

Establish standards, templates, processes, and best practices for project services.

Optimize processes for project initiation, implementation, delivery, and closure.

Drive project post-mortem reviews and continuous improvement mechanisms.

Utilize project management, service management, and data tools to enhance efficiency.

Drive the standardization and scalability of the project service organization.

IX. Team Leadership and Organizational Development

Lead project service and delivery management teams.

Establish talent development systems for project managers and service managers.

Define team performance goals, competency standards, and incentive mechanisms.

Cultivate senior-level talent in project and service management.

Foster a team culture focused on the customer, results, and continuous improvement.

Qualifications

Education

Bachelor’s degree or higher in Project Management, Business Management, Operations Management, Information Technology, Engineering, or a related field.

MBA or EMBA preferred.

PMP, PgMP, ITIL, or other relevant professional certifications preferred.

Work Experience

Over 20 years of experience in project management, project delivery, professional services, or service operations.

Over 15 years of experience in senior management roles within project or service organizations.

Experience managing complex projects, multi-project portfolios, or enterprise-level client deliveries.

Experience leading cross-departmental and cross-regional teams.

Experience in SaaS, technology, enterprise software, FinTech, or professional services preferred. Core Competencies

Project Services Management

Project Delivery Management

Project Portfolio Management

Professional Services

Client Delivery

Resource & Capacity Planning

Service Operations

Project Governance

Risk Management

Performance Management

Process Improvement

Executive Leadership

Key Performance Indicators (KPIs)

On-time Project Delivery Rate

Project Budget Adherence Rate

Project Gross Margin

Project Delay Rate

Project Scope Variance Rate

SLA Achievement Rate

Customer Satisfaction (CSAT)

Customer Renewal Rate

Project Resource Utilization Rate

Project Delivery Quality

Timeliness of Project Risk Resolution

Project Service Cost

Project Portfolio Health