وظيفة مهندس اتصالات موحدة (UC) شاغرة لدى VaporVM في الرياض

UC Expert - Job Description:

Design and implement a robust UC infrastructure to support IVR, voice, video, and collaboration tools.

Responsibilities:

• Bachelor’s degree in Computer Science, Engineer, or a related field.

• 8 to 10 years of experience in Unified Communications and telephony systems.

• Expertise in Unified Communications platforms such as Cisco, Avaya, Microsoft Teams, Zoom, WebEx.

• Lead the technical design and implementation of the UC environment with a focus on IVR-enabled solutions.

• Strong knowledge of IVR systems and integration with UC platforms.

• Proficiency in SIP, RTP, SBCs, gateways, PBX, and call routing configurations.

• Experience with voice network design, QoS, redundancy, and disaster recovery strategies.

• Understanding of integration with CRM, C2M databases, and contact center applications.

• Ability to troubleshoot UC and IVR performance issues and optimize call flows.

• Familiarity with telecom standards, VoIP protocols, and security best practices.

• Experience with monitoring, reporting, and performance management tools

• Proven experience in implementing and supporting IVR-enabled UC solutions.

• Relevant certifications preferred (e.g., Cisco CCIE Collaboration, Avaya ACIS, Microsoft Teams/Skype for Business, Genesys Certified Professional).

• Manage end-to-end integration of IVR with voice and collaboration platforms.

• Configure call flows, gateways, and session management.

• Optimize the UC infrastructure for performance, redundancy, and disaster recovery.

• Conduct interoperability testing with endpoints and IVR applications.

• Monitor system health and performance.

• Support deployment and User Acceptance Testing (UAT).