وظيفة مشرف عمليات شاغرة لدى TAXA في الرياض

Company: TAXA

About TAXA

TAXA is a fast-growing transportation and mobility company delivering reliable services

across B2C and B2B channels. We are committed to operational excellence and customer

satisfaction.

Position Details

Position Title: Operations Supervisor

Location: Riyadh, Saudi Arabia

Role Overview

The Operations Manager will oversee daily operations, lead the operations team, and

manage end-to-end B2C and B2B bookings. This role ensures smooth service delivery, high

customer satisfaction, and efficient team performance.

Key Responsibilities

• Manage daily operations and lead the operations team to ensure high performance.

• Operate B2C and B2B bookings end-to-end, ensuring accuracy, timely execution, and

quality service.

• Supervise fleet readiness and operational workflows.

• Handle customer service issues, complaints, and escalations.

• Monitor operational data and KPIs; analyze performance trends to improve efficiency.

• Coordinate with suppliers and partners to maintain service quality and compliance.

• Develop and implement SOPs to streamline operations and ensure consistency.

• Plan and allocate resources efficiently to meet demand fluctuations.

• Track and report operational metrics, including trips, utilization, cancellations, and

incident rates.

• Collaborate with cross-functional teams to support business initiatives and growth.

• Train and mentor team members to enhance operational capabilities and customer

service skills.

• Implement process improvements to reduce costs and enhance service quality.

Qualifications & Skills

• 5+ years of experience in operations, transportation, or mobility services, with at least

2-3 years in a supervisory or management role.

• 3-4 years of experience working with ride-hailing, mobility, or transportation

platforms.

• Strong leadership and team management skills with the ability to supervise and

motivate operational teams.

• Proven experience managing B2C and B2B bookings and dispatch operations.

• Strong analytical skills with experience in monitoring KPIs, operational data, and

performance reports.

• Ability to handle customer service escalations, complaints, and operational challenges

effectively.

• Excellent problem-solving, communication, and organizational skills.

• Experience working with fleet operations, driver coordination, and dispatch systems is

preferred.

• Proficiency in operational tools, reporting systems, and data analysis (Excel or similar

tools).

• Fluent in English; Urdu and Arabic is a plus.

Email to apply: HR@taxa.sa