وظيفة مدير خدمة شاغرة لدى Alesayi Motors في منطقة الرياض

We are looking for a dynamic and experienced Service Manager to lead our aftersales service operations and deliver exceptional customer satisfaction while driving workshop productivity and profitability. The successful candidate will oversee the day-to-day service department activities, ensuring compliance with manufacturer standards and operational excellence.

Key Responsibilities

• Manage and lead all workshop and service operations.
• Ensure high levels of customer satisfaction and retention.
• Monitor workshop productivity, efficiency, and profitability KPIs.
• Oversee service advisors, workshop controllers, foremen, and technicians.
• Develop and implement strategies to improve service revenue and customer experience.
• Ensure compliance with manufacturer standards, policies, and procedures.
• Manage warranty processes and service quality standards.
• Analyze operational performance and prepare management reports.
• Control workshop capacity planning and resource allocation.
• Lead employee development, training, and performance improvement initiatives.

Qualifications

• Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field.
• Minimum 7-10 years of experience in automotive aftersales/service operations.
• At least 3-5 years of experience in a Service Manager or senior supervisory role.
• Strong background in automotive dealerships.