فنادق ومنتجعات بولمان تعلن عن وظيفة مرحب (تميز) في منطقة مكة
Welcomer - Tamayyaz
🏢 Pullman Hotels & Resorts
تفاصيل الوظيفة
تدعوكم فنادق ومنتجعات بولمان (Pullman Hotels & Resorts) في منطقة مكة المكرمة للانضمام إلى برنامج تميّز (Tamayyaz) لتطوير الكوادر الوطنية في قطاع الضيافة، وذلك لوظيفة مستقبل الاستقبال (Welcomer).
المهام والمسؤوليات
- الحفاظ على مظهر مهني مثالي (الزي الرسمي، البطاقة التعريفية، المكياج، الشعر المرتب) طوال الوقت.
- الترحيب بالضيوف بابتسامة دائمة والتحلي بموقف إيجابي.
- التصرف بسرعة وكفاءة وفقًا لتوجيهات المشرف/المشرفة.
- ضمان ترتيب قسم العمل بشكل تام وتزويد القرطاسية المطلوبة باستمرار والالتزام بمسارات العمل المحددة.
- إتمام إجراءات تسجيل الدخول (C/I) والمغادرة (C/O) وفق المعايير المعتمدة، مع الاهتمام بقضايا المراجعة والهجرة وسجل النزلاء.
- المشاركة الفاعلة في جميع الجلسات التوجيهية (إحاطة المشرف الصباحية، إحاطة تسليم الموظفين، لجنة مكتب الاستقبال) والإبلاغ الفوري عن أي مشكلة للمشرف.
- قراءة سجل الاستقبال في بداية الوردية ومتابعته وتحديثه باستمرار.
- تسجيل جميع النزلاء الذين سجلوا دخولهم خلال الوردية في تقارير الهجرة المطلوبة (CID وفقًا للقانون) في نفس اليوم.
- توجيه ضيوف VIP أو حجوزات الطابق التنفيذي بسرعة إلى الطابق 22 للاستفادة من الخدمات.
- الاستعداد لمساعدة الضيوف في أي طلب يقدمونه.
- في نهاية الوردية: تنظيف محطة العمل وإجراء تسليم مفصل للوردية التالية، والتأكد من صحة تقرير الصندوق مع إرفاق المستندات الداعمة.
- استغلال كل فرصة لبيع وترويج مرافق وخدمات الفندق للنزلاء.
- احترام خصوصية وسرية جميع زبائن الفندق.
- معرفة الواجبات والمسؤوليات في حالة نشوب حريق.
- ضمان الالتزام الصارم بجميع المعايير والإجراءات المقررة.
الشروط والمتطلبات
- البرنامج مخصص للسعوديين فقط (Tamayyaz Program is for Saudi Nationals Only).
- مقبول للمرشحين ذوي الخبرة العملية المحدودة أو المعدومة، بما في ذلك الخريجون الجدد ومن لديهم خبرة عملية تصل إلى 6 أشهر.
- إجادة أساسية للغة الإنجليزية (Basic English skills are a must).
- شغف قوي بمجال الضيافة.
- مهارات ممتازة في التعامل مع الآخرين والتواصل.
- روح الفريق والقدرة على المساهمة ومساعدة الزملاء بشكل استباقي.
- المرونة في العمل بجدول زمني متغير حسب احتياجات القسم.
- القدرة على التركيز على احتياجات النزلاء مع الحفاظ على الهدوء واللباقة دائمًا.
عرض النص الأصلي للإعلان
Company Description
“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world
Job Description
“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world
Job Description
- Grooming/Attitude: The welcomer will keep at all times a perfect grooming (uniform, tag, make up, tidy hair…).
- Greeting/Attitude: Always keep a smile on. A positive attitude is a must for all welcomers.
- Follow up: The welcomer will act quickly and efficiently, following the instructions received by her/his supervisor.
- Organization: She/he will ensure that her/his section is perfectly tidy at all times, that the stationary used for the operations is refilled as often as required and that the circuits of operations are followed strictly.
- C/I & C/O: The welcomer will ensure that all C/I and C/O are made in line with the standards established. She/he will be especially attentive on the audit, immigration & guest history issues. She/he will then ensure that the operations handled by her/his own are fully completed and correct.
- Communication: She/he will be attentive to all information received during the different briefings: daily morning Supervisor briefing, FO handover briefing (for afternoon shift) & Front Desk Committee. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The welcomer will read the reception logbook at the beginning of shift, follow up and keep it updated during his/her shift.
- Immigration records: The welcomer will ensure that all the guests who checked in during her/his shift are fully recorded the same day on the accurate immigration reports (CID as per UAE law).
- Executive Bookings & VIP: The welcomer will be attentive that each VIP guest or Executive floor booking is guided quickly to the 22nd Floor to benefit from all perks of the executive floor.
- Guest requests follow up: The welcomer will be ready to help the guest with any request.
- Handover: At end of shift, the welcomer will clear her/his station and do a full and detailed handover with the following shift. She/he will check in details that her/his cashier report is correct, with all the backups attached.
- Selling / Up-selling: The welcomer will take every opportunity to sell the hotel facilities and services to the guests.
- Privacy: The welcomer will be attentive to respect the privacy/confidentiality of all the hotel patrons.
- Security: The welcomer has to know her/his duties & responsibility in the eventuality of fire.
- To ensure that all the standards and procedures established are followed strictly.
- Tamayyaz Program is for Saudi Nationals Only.
- Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
- Basic English skills are a must.
- Strong passion for the Hospitality Field.
- Excellent interpersonal and communication skills.
- Is a team player that contributes to and proactively assists co-workers.
- Ability to work a flexible roster depending on departmental needs.
- Ability to focus attention on guest needs, always remaining calm and courteous.
المصدر: LinkedIn - أُضيفت للموقع في 23 يونيو 2026