وظيفة مدير حساب لدى مجموعة فقيه الصحية في جدة

• Establish long-term relationships with key clients to ensure their satisfaction and loyalty.

• Gain a deep understanding of client needs and offer suitable solutions to enhance their experience.

• Develop a relationship management strategy tailored to each client segment.

• Foster trust and credibility by demonstrating expertise in IT solutions.

• Coordinate with internal teams to ensure projects are delivered on time and within budget.

• Monitor project progress and conduct regular updates with clients.

• Organize regular meetings and workshops to enhance communication with clients and explore new opportunities.

• Prepare and deliver presentations to clients on project status and E-Health.

• Maintain an open line of communication to address any client inquiries or concerns promptly.

• Study market trends and analyze competitors to identify new business opportunities.

• Collaborate with marketing teams to develop effective strategies for attracting new clients and increasing market share.

• Conduct client satisfaction surveys to gather feedback and identify areas for improvement.

• Identify upselling and cross-selling opportunities within existing client accounts.

• Address client complaints promptly and effectively to ensure their complete satisfaction.

• Work with technical teams to resolve any issues that arise during project execution.

• Develop and implement processes for tracking and resolving client issues.

• Act as a liaison between clients and internal teams to facilitate problem resolution.

• Prepare periodic analytical reports on client relationship performance and provide improvement recommendations.

• Measure key performance indicators (KPIs) related to client relationships.

• Analyze client feedback and performance data to identify trends and insights.

• Present findings to senior management to support strategic decision-making.

• Provide training sessions for clients on new products and services.

• Offer ongoing support to clients post-implementation to ensure successful adoption of solutions.

• Collaborate with other departments to enhance service delivery and client satisfaction.

• Participate in community outreach programs to build the company's reputation and client base.

• This role requires traveling to various locations as needed to support project implementations, client meetings, and other business activities

• Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.

• Actively contributing to continuous improvement initiatives, within the scope of the role.

• Adherence to safety protocols and proactively seeking to address any job-related safety concerns.

• Maintaining strict confidentiality of all sensitive information accessed or encountered during work.

• Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.

• Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.

• Completion of mandatory education as per the requirement, at least one month prior to expiration.

Skills and Abilities: 

• Strong communication skills (verbal and written).
• Ability to analyze data and provide evidence-based solutions.
• Excellent organizational and time management skills.
• Leadership abilities and capacity to influence.
• Strategic thinking and effective decision-making.
• Strong negotiation skills and ability to handle pressure.

Experience:

3-5 years of experience in client relationship management, preferably within the software or tech industry.

Education:

Bachelor’s degree in Information Technology, Business Administration, or a related field.

Language:

Excellent command of oral and written English and prefer Arabic.

Licenses / Certifications:

N/A