وظيفة ممثل خدمة العملاء شاغرة لدى Road Prince Loader Parts في الجبيل

Company Description Road Prince Loader Parts is a specialized provider of parts and components for loaders and heavy machinery, serving industrial and construction clients. The company focuses on reliable parts supply to help customers maintain equipment performance and minimize downtime. Operations emphasize timely service, accurate order handling, and strong customer relationships. Team members work in a practical, service-oriented environment where attention to detail and responsiveness are valued. The company is growing and offers opportunities for individuals who enjoy supporting customers in an industrial setting.

Role Description The Customer Service Representative is a full-time, on-site role based in Jubail. This role involves responding to customer inquiries via phone, email, and in person, providing accurate information about loader parts, orders, and delivery status. The representative will process orders, create and update customer records, and coordinate with warehouse and sales teams to resolve issues quickly. Daily tasks include handling complaints professionally, tracking customer requests, and ensuring that customers receive clear, timely communication. The role also involves following internal procedures, maintaining service quality standards, and contributing feedback to improve the overall customer experience.

Qualifications

• Ability to deliver high-quality Customer Service and maintain strong Customer Satisfaction standards.
• Experience in Customer Support and handling inquiries and issues efficiently.
• Focus on enhancing Customer Experience through clear communication and problem-solving.
• Familiarity with practices related to Customer Service Representatives, including ticketing or CRM systems.
• Strong verbal and written communication skills in English; additional language skills are an advantage.
• Comfort working in an industrial or parts-related environment; prior experience in machinery or automotive parts is beneficial.
• Proficiency with basic computer applications and ability to learn new systems quickly.
• High level of reliability, attention to detail, and ability to work collaboratively on-site in Jubail.