شركة Tepco-Group تعلن عن وظيفة رئيس وحدة الأعمال - خدمات ما بعد البيع في الدمام

TEPCO KSA | Madinah Industrial City (MODON), Al-Madinah Al-Munawwarah

Full-time, on-site with travel across the Kingdom | Reports to: Country Manager

About the Role

TEPCO KSA manufactures LV and MV switchgear and distribution panels under Schneider Electric licence, serving utilities, industrial clients, contractors, and government entities across Saudi Arabia.

We are looking for a leader to Manage our After Sales Service unit as a business in its own right - owning its strategy, commercial performance, technical delivery, and customer relationships end to end. This is a builder's role, not a caretaker's.

Key Responsibilities

Business ownership - Own the unit's P&L, budget, pricing, and margins. Build the business plan and deliver against revenue and profitability targets. Grow recurring revenue through maintenance contracts, SLAs, extended warranties, and spare parts.

Service portfolio - Define and expand the service catalogue: commissioning and testing, preventive and corrective maintenance, emergency response, retrofit and modernization, spare parts, and customer training. Develop condition-based offerings including thermography, partial discharge testing, and protection relay testing.

Field operations - Establish Kingdom-wide field service coverage with defined response commitments. Manage scheduling, dispatch, technician utilization, and emergency readiness. Enforce electrical safety compliance, permit-to-work discipline, and service documentation standards.

Customers - Act as senior escalation point for all after-sales matters. Own warranty assessment, root cause investigation, and corrective action. Build long-term relationships with utilities, major end-users, consultants, and contractors. Feed field failure data back into quality and production.

Team - Define the structure, recruit, and develop service engineers and technicians, with clear focus on building Saudi national technical capability. Establish structured training and certification.

Systems and governance - Run service operations within the company ERP (work orders, contracts, parts, costing). Maintain alignment with ISO 9001, 14001, and 45001, and with licensor and approved-vendor requirements.

Qualifications

Education - Bachelor's in Electrical Engineering (required), Power Systems preferred. Saudi Council of Engineers registration or eligibility. MBA or Engineering Management degrees are an advantage.

Experience

• 12-15 years in the electrical power equipment sector, including 5+ years in a leadership role with P&L or business-line responsibility
• Proven after-sales service, field service, commissioning, or maintenance experience with LV/MV switchgear or power distribution equipment
• Track record of building or significantly growing a service business
• Hands-on experience with service contracts, SLAs, and recurring-revenue models
• Saudi market experience strongly preferred, including familiarity with SEC, Aramco, Royal Commission, or major industrial and contracting clients
• Experience with Schneider Electric product lines (PRISMA, BlokSeT, PIX, PIX Easy) or equivalent international products is a significant advantage

Technical

• Strong knowledge of LV/MV switchgear design, operation, and failure modes
• Command of IEC 61439, IEC 62271, and applicable SEC and client specifications
• Competence in electrical testing and diagnostics, protection schemes, and relay coordination
• Solid grounding in electrical safety practice and arc-flash risk management
• ERP-based service management experience; Odoo an advantage
• Strong commercial and financial literacy - costing, pricing, margin, and budget control

Personal

• Entrepreneurial ownership mindset - able to build a function from foundation to maturity
• Credible with senior client stakeholders; decisive under pressure
• Proven ability to recruit, develop, and retain technical talent
• Fluent English; Arabic strongly preferred
• Valid Saudi driving license; transferable Iqama or eligibility for sponsorship

What We Offer

A senior leadership role with real autonomy and direct access to executive decision-making, the opportunity to manage a growing business function within an established certified manufacturer, competitive compensation with performance-linked incentives, and standard benefits.