Key Responsibilities

• Participate in development and preparation of hotel’s strategic plan.

• Preparation of budget and monitoring of revenues.

• Profit and loss responsibility.

•  Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.

• Optimize revenue by sales-promoting activities and collaborating with Revenue Management in order to achieve the best possible Revenue Penetration Market Share in the market.

• Control the duty roster for sub-departments guaranteeing quality as well as highest personnel cost efficiency.

• Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.

•  Conduct interviews with potential candidates.

• Manage all operational tasks including their delegation and follow-up.

• Re-evaluate work flows to improve and optimize organisation.

•  Implement and evaluate procedures and policies.

• Ensure clear communications with all other department heads.

• Create career development plans for all employees who are either part of the Talent Pool or High Potentials.

•  Regularly organize departmental meetings.

•  Communicate management strategy and targets to department heads and line staff and ensure implementation.

• Ensure and communicate up-to-date procedures for all safety relevant measures with the Fire & Safety team.

•  Conduct daily walk throughs to ensure quality standards and cleanliness in front and back of the house areas.

•  Check the technical situation of the departments in Rooms Divisions.

• Maintain a high visibility with guests and employees.

• Responsible for maintaining 85% score during LQA inspections.

•  Pre-opening tasks and responsibilities where applicable.

• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise