هنقرستيشن تعلن عن وظيفة محلل TMS في الرياض

TMS Operations & Support

• Act as the subject matter expert (SME) for all system users, including operations, fleet, and support teams.
• Ensure TMS configurations are aligned with operational needs.
• Provide technical support for all user-reported system issues or process breakdowns.
• Monitor daily TMS performance and escalate technical concerns to the system vendor or tech team.

Training & User Enablement

• Deliver ongoing training to internal teams on TMS usage, new features, and updates.
• Create guides, SOPs, and troubleshooting checklists.
• Support onboarding for new users with hands-on training and system familiarization.

Reporting & Data Accuracy

• Extract reports from the TMS and validate data consistency for operational use.
• Identify and flag any data integrity issues.
• Collaborate with the P&L and Excellence teams to deliver actionable reports and dashboards.

System Integration & Improvements

• Participate in testing and validation of any new TMS modules, updates, or integrations.
• Provide recommendations for feature enhancements based on user feedback.

Governance and Resilience:

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Uphold a high-performance working environment and promote HS’s Values.

Knowledge and Experience:

• 2–4 years of experience working with TMS or logistics tech platform.
• Strong understanding of last mile delivery workflows
• Experience in tech support, user training, or digital transformation preferred
• Skilled in Excel, dashboarding tools, and system admin functions
• Problem-solving mindset and excellent communication skills

Education and Certifications:

• Bachelor’s degree in Logistics, Computer Science, IT, or related field.