وظيفة مشرف متجر لدى Match | ماتش في الرياض

Primary Purpose:

Ensure the smooth daily operation of a retail store, acting as the link between management and staff to achieve sales goals, maintain high customer satisfaction, and oversee staff, inventory, and store standards.

Key Accountabilities:

• Oversee and manage the daily functioning of the store, including opening and closing procedures and ensuring adherence to company policies.
• Monitor sales performance, identify trends, and implement strategies to meet or exceed sales targets.
• Ensure all customers receive excellent service and handle complaints, inquiries, and issues professionally.
• Monitor stock levels, order new products, process shipments, conduct stock counts, and maintain accurate inventory records to prevent stockouts and losses.
• Ensure the store is clean, organized, and visually appealing with proper displays and signage.
• Prepare work schedules and delegate tasks to team members to ensure proper coverage and productivity.
• Recruit, hire, train, coach, and motivate store staff to improve their performance and skills.
• Monitor staff performance, provide feedback, and conduct performance reviews.
• Implement and enforce security measures to protect employees, customers, and store assets.
• Maintain accurate records, including sales reports and expense reports, and manage cash handling procedures.
• Performs any work requested by the direct manager.

Qualifications:

• Bachelor degree in business, management, or a related field .
• +5 Years experience involves a blend of leadership, operational, and customer-facing skills.

Skills:

• Both verbal and written, for interacting with staff, customers, and stakeholders.
• Guiding and motivating a team to meet and exceed targets.
• Training and developing employees to improve performance.
• Mediating disputes and resolving issues between staff or customers.
• Handling customer complaints, inquiries, and ensuring a positive experience.
• Understanding and implementing sales techniques to drive revenue.
• Maintaining order and attention to detail in a store environment.
• Flexing to changing priorities and demands.