وظيفة مدير حسابات لوجستية (Logistics Account Manager) لدى DIGGIPACKS في الرياض

We are looking for a proactive and results-driven Logistics Account Manager to manage, retain, and grow our customer portfolio across Fulfillment, Last-Mile Delivery, and Logistics Technology Solutions.

The ideal candidate will take full ownership of customer relationships, ensure service excellence, proactively resolve challenges, and identify opportunities for business growth.

• Manage assigned customer accounts and build strong, long-term relationships.
• Act as the primary point of contact for customer inquiries, complaints, and operational issues.
• Ensure customer satisfaction, retention, and continuous service improvement.
• Take ownership of customer issues from initial reporting through resolution and final closure.
• Conduct regular meetings with Sales, Operations, Technical Support, and Technology teams to highlight customer issues, assign responsibilities, establish resolution deadlines, and follow up on progress.
• Escalate critical issues to the relevant departments or senior management whenever necessary.
• Coordinate with Sales on commercial matters, Operations on fulfillment and delivery issues, and Technology on system and integration challenges.
• Keep customers informed of issue status, corrective actions, and expected resolution timelines.
• Maintain accurate records of customer issues, assigned owners, deadlines, and resolution status.
• Monitor customer shipment volumes, order activity, service performance, and SLA compliance.
• Identify opportunities for account growth, upselling, cross-selling, and increased shipment volumes.
• Proactively identify accounts at risk of churn and implement retention initiatives.
• Conduct regular customer meetings and business reviews to evaluate performance and identify improvement opportunities.
• Support new customer onboarding, service activation, and smooth operational handovers.
• Follow up on outstanding customer payments and coordinate collection activities with the Finance team.
• Prepare daily and weekly reports covering account performance, customer satisfaction, open issues, escalations, and growth opportunities.
• Utilize AI tools, CRM systems, and task management platforms to improve productivity, automate workflows, and ensure timely follow-ups.

• 2-4 years of experience in Account Management, Customer Success, or a related field.
• Strong understanding of Logistics, Fulfillment, Last-Mile Delivery, and E-commerce operations.
• Experience managing customer relationships, resolving escalations, and driving account growth.
• Strong knowledge of AI tools, workflow automation, and task management.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook), CRM systems, and Slack.
• Ability to coordinate across multiple departments, lead follow-up meetings, and ensure timely issue resolution.
• Understanding of customer satisfaction metrics, KPIs, and Service Level Agreements (SLAs).
• Strong analytical, organizational, negotiation, and problem-solving skills.
• Ability to manage multiple accounts, prioritize tasks, and work independently.
• Excellent communication skills in both Arabic and English.
• Based in Riyadh, Saudi Arabia.

A customer-focused professional with a strong sense of ownership, commercial awareness, and the ability to turn customer challenges into opportunities for stronger relationships and business growth.

• The role is not limited to managing customer requests; it requires ensuring issues are resolved, customers remain satisfied, and existing accounts continue to grow.