MEDGULF Saudi Arabia تعلن عن وظيفة أخصائي رعاية رقمية في الرياض

KEY RESPONSIBILITIES

• Respond to customer inquiries through website, mobile app, chatbot, email, live chat, and digital

platforms.

• Support customers with registration, login, navigation, and digital transaction issues.

• Process digital service requests related to policies, claims follow-ups, approvals, and general inquiries.

• Educate customers on using self-service capabilities.

• Escalate technical platform issues when required.

• Maintain accurate records of customer interactions.

• Ensure compliance with service standards and response timelines.

• Support digital adoption initiatives.

• Identify recurring digital service issues and report them to management.

JOB QUALIFICATIONS

Education & Experience

• Bachelor’s degree or diploma in Business Administration, Information Systems, Customer Service, or

related field.

• 1-3 years of experience in digital customer support, customer service, or digital operations.

• Insurance experience preferred.