وظيفة قائد التميز التشغيلي شاغرة لدى معادن في رأس الخير
معادن المنطقة الشرقية
تفاصيل الوظيفة
تعلن شركة Tenable®، الرائدة في مجال إدارة التعرض للتهديدات السيبرانية، عن توفر وظيفة Senior Technical Support Engineer في المنطقة الشرقية. ستعمل ضمن فريق الدعم الفني لتقديم حلول مبتكرة لعملاء المؤسسات الكبرى.
المهام والمسؤوليات
- العمل كحلقة وصل فنية أساسية بين العميل وفرق Tenable الداخلية (إدارة المنتجات، المبيعات، البحث والتطوير) لحل المشكلات التقنية.
- تحليل وتوضيح الاستفسارات الفنية للعملاء.
- تحليل نتائج فحص الثغرات، ومراجعات الأنظمة، وسجلات الأحداث.
- إعادة إنتاج مشكلات البرامج في بيئة مختبرية.
- استخدام التقنيات المدعومة بالذكاء الاصطناعي لتعزيز الأثر وأتمتة المهام الروتينية والتركيز على التحديات المعقدة.
- الحفاظ على معرفة متعمقة بمنتجات Tenable وأفضل ممارسات أمن المعلومات.
- إنشاء ونشر المعرفة الحلولية لإعادة استخدامها من قبل العملاء وموظفي Tenable.
الشروط والمتطلبات
- أسبوع العمل من الأحد إلى الخميس.
- متحدث باللغة العربية بطلاقة.
- درجة البكالوريوس في تقنية المعلومات أو علوم الحاسب (أو خبرة معادلة).
- خبرة مهنية لا تقل عن سنتين في الشبكات (TCP/IP)، وإدارة أنظمة التشغيل (Linux/Windows/MacOS)، ونشر التحديثات، وتكوين الأنظمة.
- خبرة في تقديم الدعم الفني لعملاء المؤسسات واستكشاف المشكلات المعقدة في بيئات الإنتاج أو العملاء؛ خبرة في أمن الشبكات ميزة إضافية.
- الإلمام بالذكاء الاصطناعي (AI) حيث تواصل Tenable بناء نموذج دعم معزز بالذكاء الاصطناعي لتسريع حل الحالات.
- معرفة بأمن الحاسوب والشبكات والتطبيقات؛ الإلمام بأداة Nessus أو أدوات مشابهة ميزة إضافية.
- مهارات تحليلية قوية وحل المشكلات مع القدرة على التعلم السريع.
- مهارات ممتازة في الكتابة والتواصل اللفظي مع توجه خدمة العملاء.
- القدرة على إدارة أولويات متعددة في بيئة سريعة الخطى لتلبية احتياجات العمل.
- التوفر للعمل في عطلات نهاية الأسبوع (بالتناوب) والعطلات الرسمية.
المهارات المطلوبة (يفضل امتلاكها)
- استخدام Nessus و/أو أدوات إدارة الثغرات أو الأمن السيبراني الأخرى مهنياً أو أكاديمياً.
- خبرة مع أنظمة التذاكر (JIRA, Salesforce, Zendesk وغيرها).
- تحليل السجلات باستخدام منتج SIEM (Coralogix, ElasticSearch وغيرها).
- معرفة بتقنيات قواعد البيانات وSQL (Oracle, MySQL, MSSQL وغيرها).
- تقنيات السحابة/الافتراضية (AWS, Azure, Docker, Kubernetes وغيرها).
- فهم أساسي للغات البرمجة.
- خبرة أو فهم للشهادات الرقمية (Certificates) وسلطات التصديق (CAs).
- فهم أساسي لمراجعة PCAPs باستخدام أدوات مثل Wireshark.
عرض النص الأصلي للإعلان
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role
Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, detailed at
https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!
Your Opportunity
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role
Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, detailed at
https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!
Your Opportunity
- Serve as the primary technical liaison between the customer and Tenable internal groups (Product Management, Sales, R&D, etc) for technical issues.
- Analyse and clarify customer technical inquiries.
- Analysing vulnerability scan results, system audits, and log events.
- Recreating customer software issues in a lab environment.
- Harness AI-driven technologies to amplify your impact, automate routine tasks, and focus on solving complex technical challenges.
- Maintaining in-depth knowledge of Tenable products and information security best-practices.
- Create and publish solution knowledge for re-use by customers and Tenable employees.
- This position's working week is Sunday to Thursday.
- Fluent Arabic speaker.
- Bachelor’s degree in IT or Computer Science (or equivalent experience).
- 2+ years professional experience with networking (TCP/IP), OS administration (Linux/Windows/MacOS), patch deployment, and system configuration.
- Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus.
- Familiarity with Artificial Intelligence (AI) as Tenable continues to build an AI-augmented support model to accelerate case resolutions and to provide an exceptional customer/TSE experience.
- Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus.
- Strong analytical and problem-solving skills, with the ability to learn quickly.
- Excellent written and verbal communication; customer-focused mindset.
- Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs.
- Availability to work weekends as part of a rotation and holidays is also required.
- Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting.
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc).
- Log analysis using a SEIM product (Coralogix, ElasticSearch, etc).
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc).
- Cloud/Virtualization technologies (AWS, Azure, Docker, Kubernetes, etc).
- Fundamental understanding of programming languages.
- Experience with or understanding of Certificates and CA’s.
- Basic understanding of reviewing PCAPs with tools such as Wireshark.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
المصدر: LinkedIn - أُضيفت للموقع في 20 أكتوبر 2026
رقم الإعلان لدى المصدر: 4481548921
رقم الإعلان لدى المصدر: 4481548921
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