وظيفة مدير مطعم شاغرة لدى Le Méridien Hotels & Resorts بمكة المكرمة
Mgr-Restaurant I
تفاصيل الوظيفة
تعلن فنادق ومنتجعات لو ميريديان (Le Méridien) عن توفر وظيفة "مدير مطعم I" في مكة المكرمة، السعودية. ستتولى الإشراف على العمليات اليومية للمطعم والبار وخدمة الغرف (إن وجدت)، والعمل على تحسين رضا النزلاء والموظفين مع تحقيق الأداء المالي المستهدف.
المهام والمسؤوليات
- الإشراف على العمليات اليومية للمطعم، البار/الصالة وخدمة الغرف، وإدارة الموظفين وتوزيع المهام.
- المساعدة في تخطيط القوائم والحفاظ على معايير النظافة والسلامة الغذائية.
- دعم النُدُل والمضيفين خلال فترات الذروة لضمان جودة الخدمة.
- مراجعة مستويات التوظيف لتحقيق رضا الضيوف والاحتياجات التشغيلية والأهداف المالية.
- قيادة فريق الأطعمة والمشروبات عبر تحفيزهم وتدريبهم وتوجيههم، وبناء الثقة والتعاون بين أعضاء الفريق.
- تحديد احتياجات التطوير للآخرين وتدريبهم أو إرشادهم لتحسين المعرفة والمهارات.
- وضع أهداف وخطط محددة لترتيب أولويات العمل وإنجازه بكفاءة وفعالية.
- ضمان الامتثال لجميع سياسات ومعايير وإجراءات الأطعمة والمشروبات من خلال التدريب والإشراف والمتابعة.
- التأكد من الامتثال للقوانين واللوائح المحلية والفدرالية المتعلقة بالكحول والتعامل مع الأغذية.
- تقديم خدمات تتجاوز توقعات العملاء لضمان رضاهم واستمراريتهم، والتعامل مع شكاوى الضيوف وحل المشكلات.
- اللقاء بالضيوف أثناء الوجبات أو عند المغادرة للحصول على تغذية راجعة حول جودة الطعام والخدمة والرضا العام.
- تحليل المعلومات وتقييم النتائج لاختيار أفضل الحلول وحل المشكلات.
- الإشراف على العمليات اليومية في غياب مساعد مدير المطعم، ومتابعة الجوانب المالية كالمشتريات ودفع الفواتير.
- توفير التوجيه والإرشاد للمرؤوسين، ووضع معايير الأداء ومراقبتها، والعمل على تحسين الاحتفاظ بالموظفين.
- استخدام سياسة الباب المفتوح لجمع ملاحظات الموظفين ومعالجة مخاوفهم، وضمان الاعتراف بإنجازاتهم.
الشروط والمتطلبات
- شهادة الثانوية العامة أو ما يعادلها مع 4 سنوات خبرة في مجال الأطعمة والمشروبات أو الطهي أو مجال ذي صلة.
- أو شهادة جامعية لمدة سنتين (درجة مشارك) من جامعة معتمدة في إدارة خدمات الأغذية، إدارة الفنادق والمطاعم، الضيافة، إدارة الأعمال أو تخصص ذي صلة، مع سنتين خبرة في نفس المجالات.
- دوام كامل (Full Time) والعمل في موقع مكة المكرمة.
- القدرة على أداء مهام الموظفين في حال غيابهم والإلمام الكامل بمهامهم.
المهارات المطلوبة
- مهارات تواصل وشخصية عالية للقيادة والتأثير على الآخرين، واتخاذ قرارات مالية/تجارية سليمة.
- القدرة على بناء الثقة والاحترام المتبادل والتعاون بين أعضاء الفريق.
- مهارات تدريب وتوجيه وتطوير الآخرين لتحسين أدائهم ومعرفتهم.
- فهم عميق لمعايير خدمة العملاء الممتازة والقدرة على خلق جو إيجابي للعلاقات مع الضيوف.
- مهارات تنظيمية وتخطيطية لتحديد الأهداف وترتيب أولويات العمل.
- الإلمام بقوانين الكحول المحلية ومعايير سلامة الغذاء والنظافة.
- مهارات تحليلية لحل المشكلات واتخاذ القرارات المناسبة.
- إتقان استخدام الهاتف والبريد الإلكتروني والتواصل الكتابي والشفهي.
عرض النص الأصلي للإعلان
Additional Information
Job Number 26139511
Job Category Food and Beverage & Culinary
Location Kudai Road, Makkah 21955, Saudi ArabiaVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Job Summary
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education And Experience
Managing Day-to-Day Operations
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number 26139511
Job Category Food and Beverage & Culinary
Location Kudai Road, Makkah 21955, Saudi ArabiaVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Job Summary
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education And Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Managing Day-to-Day Operations
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
المصدر: LinkedIn - أُضيفت للموقع في 25 أكتوبر 2026
رقم الإعلان لدى المصدر: 4482698110
رقم الإعلان لدى المصدر: 4482698110
