وظيفة مسؤول دعم تقني لدى Land Sterling KSA في الرياض

About The Job

Company Description Land Sterling is a leading global real estate solutions provider with a strong local presence across the Middle East, North Africa, and Europe. The company’s international team of accredited experts brings over 100 years of cumulative experience from offices in Abu Dhabi, Dubai, Leeds, London, and Riyadh. Land Sterling delivers innovative, technology-led services covering all dimensions of real estate. It offers a full range of property consultancy solutions in line with RICS, CIOB, and International Valuation Standards across multiple industries. Team members benefit from a collaborative, professional environment driven by high-quality standards and continuous growth.

Location: Riyadh, Saudi Arabia

Job Purpose

The IT Support Officer is responsible for providing first-line technical support to ensure the smooth operation of the company's IT infrastructure and end-user systems. This role supports employees by resolving hardware, software, and network-related issues while maintaining IT security, system availability, and operational efficiency.

The position plays a key role in managing IT assets, supporting Google Workspace services, maintaining network performance, assisting with cybersecurity initiatives, and ensuring business continuity through effective IT support and disaster recovery processes.

Responsibilities

Technical Support

• Provide timely and effective technical support for hardware, software, and system-related issues.
• Set up laptops, desktops, and workstations for new employees.
• Configure user accounts, email access, file server permissions, and telephone systems.
• Troubleshoot and resolve IT issues while minimizing downtime.
• Assist employees with workstation setup, software installation, and system configuration.
• Educate users on IT best practices, cybersecurity awareness, and company policies.

Systems & Infrastructure

• Install, upgrade, and maintain operating systems and business applications.
• Monitor and maintain network infrastructure and connectivity.
• Manage hardware inventory, including computers, printers, and peripherals.
• Support biometric authentication systems and secure access solutions.
• Maintain data backup processes and assist with disaster recovery activities.
• Ensure accurate documentation of IT assets, configurations, and support activities.

Google Workspace Administration

• Manage and support Google Workspace services, including Gmail, Google Drive, Google Calendar, and collaboration tools.
• Troubleshoot issues related to Google Workspace applications.
• Recommend and implement improvements to enhance productivity and collaboration.
• Stay current with new Google Workspace features and best practices.

Cybersecurity & Compliance

• Implement and maintain IT security policies and procedures.
• Support cybersecurity audits and compliance initiatives.
• Monitor system security and recommend improvements to protect company information.
• Ensure adherence to internal IT standards and security protocols.

Vendor & Operational Support

• Coordinate with external vendors and service providers for hardware and software support.
• Assist with the procurement of IT equipment and technology solutions.
• Support the IT & Communications Manager with operational IT initiatives.
• Perform additional IT administrative tasks as required to support business operations.

Qualifications & Skills

Required Qualifications

• Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
• 2-3 years of experience in IT Support, Helpdesk, or Technical Support.
• Experience supporting Windows, Mac, and Linux operating systems.
• Hands-on experience with Google Workspace administration is preferred.

Technical & Professional Skills

• Strong knowledge of hardware and software troubleshooting.
• Familiarity with networking concepts and security practices.
• Experience with user account administration and access management.
• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluency in English; Arabic is an advantage.

Competencies

• Technical Proficiency
• Customer Service Orientation
• Problem Solving
• Communication Skills
• Team Collaboration
• Adaptability
• Organizational Skills
• Google Workspace Administration
• Documentation & Reporting
• Continuous Learning
• Initiative
• Cybersecurity Awareness