LanceSoft Middle East تعلن عن وظيفة مستشار أول ServiceNow SPM في الرياض

Job Title: Senior ServiceNow SPM Consultant

Location: Riyadh, Saudi Arabia (KSA)

Duration: Permanent

Key Responsibilities

• Lead the design, implementation, configuration, and enhancement of ServiceNow Strategic Portfolio Management (SPM) solutions.
• Configure and manage SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Strategic Planning.
• Gather business requirements and translate them into functional and technical solutions within the ServiceNow platform.
• Work closely with business stakeholders, project managers, portfolio managers, and IT teams to align SPM solutions with business objectives.
• Configure workflows, business rules, client scripts, UI policies, notifications, and integrations as required.
• Support portfolio planning, project prioritization, resource allocation, financial tracking, and performance reporting.
• Develop dashboards, reports, KPIs, and performance metrics to support portfolio-level decision-making.
• Lead solution design discussions, technical reviews, testing, deployment, and post-implementation support.
• Ensure adherence to ServiceNow development best practices, platform governance, security, and upgrade standards.
• Troubleshoot platform issues and provide technical guidance to developers and functional teams.
• Prepare technical documentation, solution designs, and knowledge-transfer materials.

Required Skills and Qualifications

• 10-12 years of overall IT experience, with substantial hands-on experience in ServiceNow.
• Strong implementation experience with ServiceNow Strategic Portfolio Management (SPM).
• Good knowledge of Demand Management, Project Portfolio Management, Resource Management, and Strategic Planning.
• Experience with ServiceNow configuration, workflows, Flow Designer, business rules, client scripts, and UI policies.
• Knowledge of ServiceNow integrations using REST APIs, SOAP, and related integration technologies.
• Experience with reporting, dashboards, performance analytics, and data management.
• Strong understanding of IT Service Management (ITSM) and enterprise workflow processes.
• Experience in requirements gathering, solution design, testing, deployment, and production support.
• Strong stakeholder management, analytical, communication, and problem-solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow SPM-related implementation or specialist certifications, where applicable.
• Experience leading enterprise-scale ServiceNow implementations.
• Experience working in Agile delivery environments.