هنقرستيشن تعلن عن وظيفة مدير أداء الموردين في الرياض
Vendors Performance Manager
🏢 هنقرستيشن (HungerStation | هنقرستيشن)
تفاصيل الوظيفة
هنقرستيشن، جزء من مجموعة Delivery Hero الرائدة في مجال التوصيل المحلي، تبحث عن مدير أداء البائعين (Vendors Performance Manager) للعمل في الرياض. سيكون مسؤولاً عن قيادة استراتيجية فريق عمليات البائعين وتحسين أداء الشركاء على المنصة من خلال التعاون المحلي والعالمي والتحليل المبني على البيانات.
المهام والمسؤوليات
- إدارة أصحاب المصلحة: التعاون مع الأطراف المعنية محلياً وعالمياً، بناء علاقات عمل متينة وضمان تحقيق مقاييس الأداء المتفق عليها لرفع مؤشر رضا الشركاء (NPS).
- تقديم تقارير أداء منتظمة وعروض تقديمية للإدارة العليا.
- قيادة التغيير: امتلاك وتحسين مقاييس أداء البائعين مثل الموثوقية والتوفر والتوقيت والتجربة السلسة، واقتراح عمليات جديدة للتوسع الفعال.
- قيادة استراتيجية أداء البائعين: بناء معايير مرجعية محلية وعالمية، وربط استراتيجية هنقرستيشن بأقسام عمليات البائعين، وتطوير خطط تحسين الأداء والتوسع.
- اتخاذ القرارات المبنية على البيانات: استخدام أدوات التحليل والاختبارات لدراسة وتعزيز أداء البائعين وعملياتهم، وبناء أدوات لسد الفجوات وتحديد فرص التحسين.
- التركيز على العميل: تحسين تجربة الشركاء من خلال دعمهم ودفع أدائهم.
الشروط والمتطلبات
- درجة البكالوريوس في إدارة الأعمال أو الهندسة أو ما يعادلها من الخبرة العملية.
- 4+ سنوات من الخبرة في إدارة العمليات / إدارة المشاريع / إدارة المنتجات أو دور مماثل.
- خبرة في بيئة تقنية عالية النمو أو بيئة شركات ناشئة.
- خبرة سابقة في عمليات البائعين تعتبر ميزة إضافية.
- سجل مثبت في تحقيق تأثير من خلال القرارات المبنية على البيانات، مع إلمام عالٍ بـ SQL / Big Query / Tableau / Google Studio.
- إتقان ممتاز للغة الإنجليزية (كتابة وتحدثاً).
- مهارات تواصل شفهي وكتابي ممتازة مع القيادة العليا.
المهارات المطلوبة
- مهارات تحليلية عالية والقدرة على استخلاص الرؤى من البيانات.
- القدرة على توجيه الفريق وأصحاب المصلحة واتخاذ القرارات المبنية على البيانات.
- بناء علاقات والتأثير على الأطراف المعنية بطريقة منظمة.
- الابتكار والقيادة في تحديد وتطوير العمليات لتحسين الأداء.
- التركيز على تجربة الشريك والتمحور حول احتياجاته.
عرض النص الأصلي للإعلان
Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
The Vendor Performance team is a team responsible for driving the strategy for the Vendor Operations team and driving its executions through local and global cross collaboration. Additionally, the vendor performance team looks after the performance of the vendors that are restaurants, groceries, convenience stores, pharmacies, and other verticals that are on Hungerstation platform. The vendor performance team plays a critical role working with the local and global product and operations teams to build and rollout the best experiences for our ecosystem of vendors, customers and riders with focus on vendor operations touchpoints. The vendor performance team, steers the efforts of all vendor functions through the analytical approach of decision making while maintaining the strategic alignment with the business.
This is an opportunity for those who enjoy working with numbers, spotting trends, finding meaning behind data and coming up with actionable insights that would help grow Hungerstation and our partners ecosystems further. It is best suited for someone with high analytical skills, able to provide direction/ guidance for the team and other stakeholders, help making data-based decisions, harness all of the team's talent and steer the direction of the team while cultivating the collective skillset.
Roles And Responsibilities
Stakeholders Management
Job Description
The Vendor Performance team is a team responsible for driving the strategy for the Vendor Operations team and driving its executions through local and global cross collaboration. Additionally, the vendor performance team looks after the performance of the vendors that are restaurants, groceries, convenience stores, pharmacies, and other verticals that are on Hungerstation platform. The vendor performance team plays a critical role working with the local and global product and operations teams to build and rollout the best experiences for our ecosystem of vendors, customers and riders with focus on vendor operations touchpoints. The vendor performance team, steers the efforts of all vendor functions through the analytical approach of decision making while maintaining the strategic alignment with the business.
This is an opportunity for those who enjoy working with numbers, spotting trends, finding meaning behind data and coming up with actionable insights that would help grow Hungerstation and our partners ecosystems further. It is best suited for someone with high analytical skills, able to provide direction/ guidance for the team and other stakeholders, help making data-based decisions, harness all of the team's talent and steer the direction of the team while cultivating the collective skillset.
Roles And Responsibilities
Stakeholders Management
- Collaborate with and manage business and product stakeholders locally and globally.
- Develop good working relationships with key stakeholders, influence, and attain the requisite buy-in in a structured way
- Building relationships with key partners and working closely with these partners to ensure we are driving key agreed performance metrics to ensure a high NPS.
- Provide senior management with regular performance reports, insights and presentations
- Own and drive improvements to the vendor performance metrics such as, Vendor Reliability, Vendor Availability,Vendor Timing, and Seamless Experiences.
- Innovate and take the lead in identifying, prioritizing, and developing processes that enhance and effectively scale our operations and business, increasing growth and conversion.
- Build local and global benchmarks on vendor performance and vendor operations performance metrics.
- Cascade Hungerstation strategy to the vendor operations division.
- Develop overall vendor operations strategy - Optimize vendor performance, and constantly look for new opportunities and move fast to execute on them.
- Use data driven decision making tools and controlled testing environments to study, launch and rollout enhancements to the vendor performance and vendor operations, building on market insights & vendor feedback to drive improvements.
- Build tools that support the teams to identify gaps in operations and identify opportunities for enhancement.
- Obsessed with the partner/vendor's experience - our partners are at the core of what we do and we want to support and drive their performance.
- Bachelor's degree in either business, engineering or equivalent practical experience.
- 4+ years of Operations Management/ Project management/ Product Management/ or equivalent role.
- Experience in a high growth technology based environment or start up environment.
- Past experience with vendor operations is an advantage.
- High performer with a proven track record of creating impact through data driven decisions. SQL / Big Query / Tableau / Google Studio literacy is highly desirable.
- Excellent English communication skills, both written and spoken.
- Excellent oral and written communication skills to senior leadership.
المصدر: LinkedIn - أُضيفت للموقع في 13 يونيو 2026
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