وظيفة مدير علاقات عملاء للشركات الصغيرة والمتوسطة شاغرة لدى JD.COM بمدينة الرياض

Job Title: SMB Sales Manager

Business Introduction：

JD Industrials (JDI) is the industrial supply chain business of JD Group. We provide one-stop digital procurement, fulfillment and supply chain services for global industrial customers covering MRO, spare parts, electrical, tools, PPE, fluid and instrumentation products. We have established operations in Saudi Arabia, UAE and other key Middle East markets, serving local manufacturing, construction, oil & gas, new energy, EPC, maintenance enterprises as well as Chinese industrial firms expanding overseas. The Middle East SMB business focuses on building local distribution channel ecosystem and serving small & medium industrial buyers. Leveraging JDI’s supply chain platform, cross-border & local warehousing & logistics capabilities, we develop local distributors and traders across GCC countries, expand SMB revenue, coverage and build a sustainable local industrial distribution network.

Location： Jeddah/Riyadh (KSA), Dubai (UAE), based in Middle East

Responsibilities：

1. Own SMB revenue, gross profit, channel acquisition and customer coverage targets across GCC (KSA, UAE, Kuwait, Oman, Bahrain, Qatar); design and execute channel & SMB customer development plans.

2. Source, onboard, develop and manage local industrial distributors, agents and trading partners; manage channel contracts, pricing, credit, incentive schemes, training and channel compliance.

3. Acquire and retain end SMB customers including small manufacturers, maintenance contractors, mini-EPCs and service providers; present JDI digital procurement solutions, conduct negotiation, quotation, order follow-up and collection.

4. Monitor market demand, competitor landscape, local trading norms and customer pain points; submit regular market insights to support local assortment, pricing and supply chain strategy.

5. Collaborate with sourcing, supply chain, fulfillment and product teams in HQ to launch suitable SKUs, optimize local inventory, delivery and after-sales support.

6. Manage sales pipeline, forecast revenue, maintain CRM records and conduct regular performance review; identify channel & credit risk proactively.

7. Represent JDI at local exhibitions and industry chambers to build brand and generate leads.

Requirements：

1. Mandatory: Fluent in Chinese and Arabic for business communication (verbal & written). English as working language.

2. Minimum 5 years B2B industrial / MRO / hardware / electrical channel & SMB sales experience in Middle East; existing mature local distributor and SMB customer network is a strong plus. Deep understanding of GCC business culture, payment and credit practice.

3. Proven track record in distributor development, channel lifecycle management and channel conflict governance; experience with industrial supply chain platform is preferred.

4. Hands-on knowledge of KSA/UAE market, local compliance, customs and trade risk control. Strong commercial negotiation and collection capability.

5. Bachelor’s degree in Business, International Trade, Mechanical / Electrical or Supply Chain related; willing to travel within GCC and based long-term in Middle East. 6. Result-driven, proven ability to build channel network from scratch, good data sense and cross-functional collaboration.