وظيفة أخصائي تأشيرات لدى JD.COM في الرياض

About the Role

Job Responsibilities

1. End-to-end visa and document processing: Responsible for processing visas and related documents for JD International Logistics employees working in Riyadh, Saudi Arabia, covering work visa applications, visa authorization documents, entry procedure follow-ups, work permit processing, Iqama (residency permit) application and renewal, information changes, cancellation, and offboarding clearance; verify required materials based on employee nationality, application location, and specific visa type, and follow up on pre-processing steps such as medical examinations, degree authentication, document notarization, and legalization to ensure procedures are completed accurately, compliantly, and timely.

2. Local business coordination in Saudi Arabia: Use Arabic to coordinate with relevant Saudi government departments, business platforms, and local service agencies to track the progress of work visas, work permits, and residency documents; assist in handling returned materials, visa application anomalies, quota issues, and other local business difficulties to ensure timely resolution.

3. Document ledger and employee services: Establish and maintain ledgers for visas, work permits, and residency documents, track processing progress and document validity, set expiration reminders, and regularly output progress reports; coordinate with domestic and international HR SSC, business HRBPs, and employees to timely synchronize material requirements, processing milestones, and risk warnings, and respond to employee inquiries regarding visas and documents.

4. Policy tracking and compliance management: Continuously track changes in Saudi work visas, foreign labor employment, work permits, residency documents, and related policies; monitor corporate employment qualifications, Saudization (Nitaqat) quotas, and applicable compliance requirements; identify risks such as expired documents, inconsistent materials, and mismatches between job roles and permit information, timely report policy changes and business impacts to International HR SSC, and assist in updating visa processing SOPs and material checklists.

5. Local vendor management: Coordinate with local Saudi visa agents, authentication, and notarization service agencies to monitor service quality, processing efficiency, and anomalies; verify related costs and vouchers, coordinate urgent processing and difficult business matters, and continuously optimize service efficiency.

6. Other local HR support: Cooperate with International HR SSC to complete local procedures for onboarding and offboarding of employees in Saudi Arabia, document archiving, process optimization, and other tasks assigned by superiors.

Job Requirements

1. Local operational experience: Experience working in Saudi Arabia, with practical operational experience in Saudi visa processing, work permits, Iqama residency permits, or other related HR procedures; familiar with the application scenarios and operational processes of relevant business platforms such as Qiwa, Muqeem, and Absher Business; experience in logistics, international logistics, or cross-border e-commerce industries is preferred.

2. Language proficiency: Fluent in listening, speaking, reading, and writing Arabic, capable of independently using Arabic for daily work communication, business inquiries, material verification, and local problem coordination; possess English communication skills for working with domestic SSC, business teams, and employees from different countries and regions.

3. Cross-regional coordination ability: Able to handle Saudi visa processing needs for employees from various parts of China and other countries/regions involved in the business; understand the differences in materials and processes corresponding to different nationalities, application locations, and visa types; possess good cross-timezone communication skills and service awareness.

4. Process and execution ability: Meticulous and rigorous work style, with strong sensitivity to document validity, material accuracy, and processing efficiency; capable of multitasking, progress tracking, anomaly handling, and cross-departmental coordination, and able to handle work pressure during peak processing periods.

5. Compliance and service awareness: Understand basic rules regarding foreign labor employment, work permits, residency documents, and Nitaqat Saudization in Saudi Arabia; able to identify common business risks and escalate them for timely handling; experience in HR SSC, shared service centers, or international assignment support is preferred.

6. Education requirements: Bachelor's degree or above, preferably in Arabic, Human Resources, International Business, or related majors; candidates with extensive local operational experience in Saudi Arabia will be prioritized.