Business Support Manager - KSA North & West Region

Acwa Operations | Saudi Arabia

Location: Jeddah, Saudi Arabia
Reports to: N&W Region Head

Job Summary

Acwa Operations is seeking an experienced Business Support Manager to support the North & West Region in driving operational performance, business efficiency, and strategic initiatives across its power and water plants.

The role will serve as a key coordination point between Regional Leadership, Plant General Managers, and Corporate functions, ensuring effective performance monitoring, business development support, financial oversight, risk management, and operational excellence.

The successful candidate will combine strong analytical and business management capabilities with a solid understanding of Operations & Maintenance (O&M) to support informed decision-making, cost optimization, and continuous improvement across the Region.

Key Responsibilities

Business Performance & Reporting

• Monitor and analyze financial and operational KPIs across regional plants, identifying opportunities for performance improvement.

• Prepare and consolidate regional management reports, performance dashboards, Five-Year Production and Maintenance Plans, and annual plant achievement records.

• Challenge plant performance and recommend improvements to enhance efficiency, reliability, and business value.

Business Development & Commercial Support

• Support business development activities, including O&M bids, business cases, commercial evaluations, and O&M agreements.

• Coordinate technical and commercial inputs with Business Development, Finance, Legal, Supply Chain, and other relevant functions.

• Support due diligence, resource assessments, and risk evaluations for new business opportunities.

Risk Management, Audit & Governance

• Act as the Regional Risk Champion, maintaining risk registers, mitigation plans, and monitoring activities.

• Coordinate internal audit requirements, corrective action plans, and closure of audit observations.

• Monitor governance compliance, internal controls, and recurring operational or business risks.

• Oversee regional OEP platform actions, commitments, and deliverables, ensuring timely follow-up and escalation.

Operational Excellence & O&M Readiness

• Monitor new-build projects and coordinate O&M readiness and mobilization activities.

• Support plants in identifying technical and operational improvements to enhance reliability and availability.

• Facilitate lessons learned, best-practice sharing, and continuous improvement initiatives across the Region.

Budget & Cost Optimization

• Monitor regional budgets, resource utilization, and significant financial variances.

• Identify cost-saving opportunities and recommend corrective actions to improve operational efficiency.

• Support value-creation initiatives while maintaining plant safety, reliability, and compliance.

Stakeholder Management & Coordination

• Serve as a key coordination point between the Regional Head, Plant General Managers, Senior Leadership, and Corporate functions.

• Coordinate cross-functional initiatives, management decisions, and regional business priorities.

• Ensure timely implementation of action plans, corporate requirements, and operational improvement initiatives.

Job Requirements

Minimum Education

• Bachelor's degree in Engineering or Business Management.

Minimum Experience

• 10-15 years of relevant professional experience.

• Experience in power generation, water desalination, utilities, energy, or other industrial O&M businesses is preferred.

Required Skills & Competencies

• Strong understanding of O&M business operations and commercial principles.

• Experience in business performance management, KPI monitoring, and executive reporting.

• Knowledge of budgeting, cost optimization, and resource management.

• Understanding of risk management, internal audit, corporate governance, and compliance.

• Experience supporting business development, bidding, and commercial evaluations.

• Knowledge of project development, new-build projects, and O&M mobilization.

• Strong analytical, problem-solving, and strategic decision-making skills.

• Excellent stakeholder management and cross-functional coordination capabilities.

• Ability to influence stakeholders and drive improvements across multiple plants and functions.

• Strong communication, presentation, and report-writing skills.

• Proficiency in Microsoft Office applications and SAP systems.

• Strong organizational skills, accountability, and ability to manage multiple priorities.

Join ACWA Operations!

Be part of a team supporting operational excellence, business performance, and sustainable growth across our power and water operations in Saudi Arabia.

If you have a strong background in O&M business management, performance improvement, and strategic coordination, we encourage you to apply.