شركة FUTURE CONNECT تعلن عن وظيفة مدير عيادة في الرياض

Clinic Manager

About the Role

We are seeking an experienced Clinic Manager to oversee the daily operations of a healthcare facility, ensuring exceptional patient care, operational efficiency, regulatory compliance, and high service quality. The ideal candidate will be responsible for leading administrative teams, supporting physicians, driving continuous improvement initiatives, and maintaining an outstanding patient experience.

Key Responsibilities

• Manage the day-to-day operations of the clinic to ensure smooth and efficient service delivery.
• Lead, coach, and supervise administrative staff while fostering a collaborative and patient-focused culture.
• Partner with physicians and clinical teams to optimize workflow and operational performance.
• Monitor clinic KPIs, operational targets, and patient satisfaction metrics.
• Develop and implement operational improvement initiatives to enhance quality and efficiency.
• Ensure compliance with healthcare regulations, accreditation standards, and organizational policies.
• Handle patient concerns and complaints professionally, ensuring timely resolution.
• Support quality improvement programs and participate in accreditation activities.
• Prepare operational reports and provide regular updates to senior management.
• Oversee staff scheduling, resource allocation, and facility operations.
• Lead crisis management, emergency response, and business continuity activities when required.
• Promote a safe working environment for patients, employees, and visitors.

Qualifications

• Bachelor's degree in Hospital Management, Healthcare Administration, Business Administration, or a related field.
• Master's degree is an advantage.

Experience

• Minimum 5 years of experience in a Clinic Manager or Healthcare Operations management role.
• Proven experience managing multidisciplinary healthcare teams.
• Experience in outpatient clinics, medical centers, or hospitals is preferred.

Required Skills

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Operational planning and problem-solving skills.
• Financial awareness with knowledge of budgeting and P&L management.
• Ability to drive process improvements and operational excellence.
• Strong customer service and patient experience mindset.
• Excellent organizational and time management skills.
• Ability to work under pressure and manage multiple priorities.

Preferred

• Experience working in accredited healthcare organizations (JCI, CBAHI, or equivalent).
• Strong understanding of healthcare regulations and quality standards.
• Proficiency in healthcare management systems and Microsoft Office.