وظيفة منسق عمليات التنقل شاغرة لدى البحر الأحمر الدولية بتبوك

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Mobility Operations Coordinator

Department: Guest Services

Reporting to: Assistant Guest Services Manager

Property: Shebara Resort

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration-values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

The Mobility Operations Coordinator is the Guest Experience team's dedicated specialist for the marine and land coordination that connects Shebara Resort to the wider Red Sea Destination, including guest and colleague transfers between the destination and the airport. Reporting to the Assistant Guest Services Manager, the role owns the coordination of all mobility movements between Guest Experience and government entities, including building daily reports, verifying sailing reports and weather conditions, and resolving last-minute corrections in close liaison with captains, the Mobility team, the DMC, and Marine & Coast Guard authorities. The role also looks after employee boat sailings and airport road transfers, booking boats and vehicles, managing permits, and assisting with emergency bookings alongside the relevant authorities and companies. It is a hands-on role at the centre of the guest and colleague journey, working closely with the Guest Experience and Housing teams to bring each day's logistics to life.

Key Areas of Responsibilities:

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Mobility Operations Coordinator, you will need to:

Marine Coordination & Government Liaison

• Oversee all marine coordination between Guest Experience and government entities, including the Coast Guard, Port Authority, and marine police.
• Build and issue the daily marine report, verifying sailing reports and weather conditions each morning and throughout the day.
• Manage last-minute corrections to sailing schedules, liaising promptly with captains, the Mobility team, the DMC, and Marine & Coast Guard authorities.
• Maintain accurate movement logs, manifests, and permit records for audit purposes, and stay current on evolving marine tourism regulations.

Land Transport & Airport Coordination

• Coordinate all land transport between the airport, marine terminals, and the destination, covering guest arrival and departure road transfers.
• Build and issue the daily ground-transport schedule, aligning vehicle and driver availability with flight arrivals, departures, and connecting boat transfers.
• Liaise with airport authorities, ground-handling agents, and transport vendors on permits, gate access, and meet-and-greet arrangements for guests and VIPs.
• Manage last-minute changes to road transfers caused by flight delays or itinerary updates, and maintain accurate vehicle logs, passenger manifests, and permit records for audit purposes.

Guest Movement & Sailing Support

• Partner with the Guest Experience and Butler teams to align boat schedules with guest arrivals, departures, VIP movements, and special requests.
• Monitor weather and sea conditions proactively, communicating any transfer changes early to Guest Experience leadership so the guest journey stays seamless.
• Act as a calm, reliable point of contact whenever guest sailing plans need to adapt, keeping communication clear and reassuring for guests and colleagues alike.

Employee Boat Sailings & Bookings

• Book boats for employee sailings, including shift rotations, new-joiner and offboarding movements, and supply runs.
• Manage boat permits and supporting documentation for employee and operational sailings.
• Assist with emergency bookings, liaising directly with relevant government authorities and boat companies on short notice.
• Maintain accurate passenger counts and manifests for all employee sailings.

Captain, Vendor & Stakeholder Coordination

• Serve as the primary point of contact for boat captains and crew, ensuring clear daily briefings and alignment on schedule and safety expectations.
• Serve as the key point of contact for ground-transport drivers and vehicle vendors, ensuring clear daily briefings and alignment on airport transfer timings and safety expectations.
• Coordinate daily with Red Sea Global Marine Operations, Security, and Engineering on vessel and ground-fleet readiness and destination-level logistics.
• Work closely with the Housing and Guest Experience teams, who provide support in executing day-to-day tasks across the island.
• Lead or support incident reporting and emergency transfer protocols in coordination with Security and Engineering.

Key Qualifications

Education and Experience

• Prior experience within Red Sea Global operations, logistics, or Guest Experience strongly preferred.
• Experience coordinating transport or logistics in a resort, hospitality, or island destination environment.
• Experience coordinating ground transportation and airport transfers (fleet, drivers, or vehicle vendors) in addition to marine operations.
• Experience liaising directly with government or regulatory bodies (coast guard, port authorities) on permits and compliance.
• Strong attention to detail, with a track record of accurate scheduling and documentation.
• Excellent relationship-building skills with captains, officials, guests, and internal teams.

Preferred Qualifications

• Relevant maritime safety certification (e.g. STCW basic safety training).
• Working knowledge of Saudi maritime regulations and compliance requirements.
• Arabic language skills, given daily coast guard and government liaison.
• Valid Saudi driving license and familiarity with local road-transport and airport-access procedures.

Key Performance Metrics

• On-time performance and reliability of guest and employee boat transfers.
• Guest satisfaction with arrival, departure, and excursion experiences across sailing and land transfers.
• 100% compliance and audit-readiness on permits, manifests, and coast guard and road-transport documentation.
• Efficient vessel and vehicle utilization and cost management against the marine and land transport budget.
• On-time performance and reliability of guest and employee airport and land transfers.

In Return,

What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.