وظيفة قائد فريق خدمات الضيوف لدى Rotana Hotels في الخبر
Team Leader - Guest Services
🏢 Rotana Hotels
تفاصيل الوظيفة
تسعى شركة Rotana Hotels في الشرقية الخبر السعودية إلى توظيف قائد فريق - خدمات الضيوف (Team Leader - Guest Services) لتقديم خدمة استثنائية للضيوف وضمان تجربة إقامة لا تُنسى.
المهام والمسؤوليات
- تقديم خدمة شخصية واهتمام لجميع الضيوف، مع التركيز بشكل خاص على ضيوف Club Rotana وضيوف VIP.
- إعداد وتنسيق توزيع مستلزمات الضيوف، ورسائل الترحيب، وترتيبات الفاكهة لضيوف VIP والضيوف طويلي الإقامة.
- الحفاظ على معرفة محدثة بالفندق والخدمات المحلية، وتقديم المعلومات والرد على استفسارات الضيوف، والترويج للمبيعات بين الفنادق والمرافق الداخلية.
- الحفاظ على ملفات تاريخ الضيوف وتحديثها من خلال نظام Opera.
- مراجعة وإعداد تقارير الوصول لليوم التالي لضيوف VIP وذوي المكانة الخاصة، وضمان إبلاغ الإدارة بها وتفعيل الوظائف ذات الصلة.
- حجز الغرف وضمان تخصيصها وفقًا لتوقعات الضيوف باستخدام تاريخ الضيوف، والتواصل مع جميع الأقسام المعنية للإبلاغ عن أي متطلبات خاصة.
- إجراء مكالمات مجاملة واستكمال سجل المكالمات اليومي وفقًا للإرشادات المحددة.
الشروط والمتطلبات
- درجة جامعية في مجال الضيافة.
- خبرة سابقة في قسم الاستقبال (Front Office) داخل فندق.
- طلاقة في اللغة الإنجليزية كتابةً وتحدثًا.
- مظهر شخصي لا تشوبه شائبة.
- قدرة على حل المشكلات بفعالية.
- إلمام بالحاسوب ومعرفة بنظام Opera.
المهارات المطلوبة
- إلمام تام بعلاقات الضيوف وعمليات النادي التنفيذي (Executive Club).
- مهارات ممتازة في العرض والتواصل.
- كفاءة عالية في رعاية العملاء.
- شخصية استباقية ومنفتحة وجذابة وسهلة التعامل.
- القدرة على العمل تحت الضغط في بيئة سريعة الخطى.
- روح الفريق والعمل بفعالية مع فريق متعدد الثقافات والضيوف.
- فهم عمليات الفندق.
- التواصل الفعال.
- التخطيط للأعمال.
- الإشراف على الأشخاص.
- فهم الاختلافات.
- الإشراف على العمليات.
- العمل الجماعي.
- القدرة على التكيف.
- التركيز على العملاء.
- الدفع نحو النتائج.
عرض النص الأصلي للإعلان
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as-
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as-
- Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
- Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
- Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
- Maintain and update guest history profiles through the Opera guest profile system
- Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
- Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
- Give courtesy calls and complete the daily call log as per established guidelines
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
المصدر: LinkedIn - أُضيفت للموقع في 29 يوليو 2026