Jobgether تعلن عن وظيفة مدير نجاح العملاء في السعودية
Customer Success Manager (Individual Contributor)
🏢 Jobgether
تفاصيل الوظيفة
فرصة عمل عبر Jobgether نيابة عن شركة شريكة لشغل منصب مدير نجاح العملاء (مساهم فردي) في السعودية. يهدف الدور إلى توجيه العملاء خلال رحلات المنتج المعقدة وبناء علاقات قوية طويلة الأمد في بيئة عمل عن بعد عالمية، مع التركيز على تقديم المشورة الاستشارية وتنسيق المشاريع وزيادة رضا العملاء.
المهام والمسؤوليات
- إدارة رحلة العميل بالكامل بعد البيع، بما في ذلك مرحلة التوجيه، وإدارة العلاقات، والدعم المستمر خلال عملية تطوير المنتج وتسليمه.
- توجيه العملاء عبر سير العمل المعقدة من خلال شرح عمليات الإنتاج، وإدارة التوقعات، وضمان التوافق بين احتياجات العملاء والقدرات الداخلية.
- العمل كنقطة تنسيق رئيسية بين العملاء، وفرق التصميم، وشركاء الإنتاج أو التوريد لضمان سير المشاريع بسلاسة.
- مراقبة تقدم الحسابات، وتحديد المخاطر والاختناقات، ومعالجة المشكلات بشكل استباقي قبل أن تؤثر على الجداول الزمنية أو رضا العملاء.
- تقديم الدعم الاستشاري خلال مراحل تطوير المنتج، مع تقديم إرشادات حول المواصفات والمواد وملاحظات المنتج والاعتبارات الفنية عند الحاجة.
- إدارة محفظة من حسابات الشركات الصغيرة والمتوسطة، مع الحفاظ على دقة معلومات الحسابات، وتتبع المعالم الرئيسية، ومراقبة مؤشرات صحة العملاء.
- تحديد فرص توسيع الحسابات، بما في ذلك الطلبات المتكررة، وفرص المنتجات الجديدة، والحلول الإضافية المتوافقة مع أهداف العملاء.
- جمع ملاحظات العملاء والتعاون مع الفرق الداخلية لتحسين العمليات والمنتجات وتجربة العملاء بشكل عام.
- الحفاظ على علاقات قوية مع العملاء من خلال التواصل الواضح والمشاركة الاستباقية والنهج الذي يركز على العميل.
الشروط والمتطلبات
- 3+ سنوات من الخبرة في مجال نجاح العملاء، أو إدارة الحسابات، أو عمليات العملاء، أو أي دور مشابه يتعامل مع العملاء.
- خبرة في إدارة علاقات العملاء في قطاع التجارة الإلكترونية، أو التصنيع، أو منصات التكنولوجيا، أو بيئات المنتجات المخصصة تعتبر ميزة قوية.
- مهارات تواصل وشخصية قوية مع القدرة على شرح المفاهيم المعقدة بوضوح لعملاء بمستويات خبرة مختلفة.
- مهارات ممتازة في تنسيق المشاريع مع القدرة على إدارة العديد من أصحاب المصلحة والجداول الزمنية والأولويات في وقت واحد.
- عقلية استباقية في حل المشكلات مع اهتمام قوي بالتفاصيل والقدرة على تحديد التحديات التشغيلية وحلها.
- وعي تجاري وثقة في تحديد فرص النمو والبيع الإضافي والحلول التي تخلق قيمة للعميل.
- خبرة في استخدام منصات CRM مثل HubSpot أو أدوات مماثلة لإدارة الحسابات وتتبع الأنشطة والحفاظ على سجلات العملاء.
- القدرة على العمل بشكل مستقل في بيئة عمل عن بعد بالكامل مع تحمل عالٍ للمسؤولية والتنظيم والمساءلة.
- عقلية ناشئة مع القدرة على التكيف، والإلحاح، والمرونة، والاستعداد لأخذ المبادرة.
- خبرة في تطوير الملابس، أو تصنيع المنتجات، أو شراء الأقمشة، أو الإنتاج المخصص تعتبر ميزة قوية.
- الراحة في العمل مع فرق دولية وزملاء موزعين عبر مناطق زمنية مختلفة.
المزايا
- بيئة عمل عن بعد بالكامل مع مرونة العمل من أي مكان.
- فرصة الانضمام إلى فريق عالمي والتعاون مع زملاء عبر مناطق متعددة.
- مستوى عالٍ من الملكية والاستقلالية في إدارة علاقات العملاء وتحسين العمليات.
- تأثير مباشر على رضا العملاء، والاحتفاظ بهم، ونمو الأعمال.
- فرصة العمل مع أنظمة مبتكرة وسير عمل يعتمد على التكنولوجيا.
- فرص التعلم المستمر والتطوير المهني.
- ثقافة شاملة وتعاونية تركز على الفضول والتميز ونجاح العملاء.
- دعم النمو المهني في بيئة دولية سريعة الخطى.
عرض النص الأصلي للإعلان
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager (Individual Contributor) based in Saudi Arabia.
This role offers the opportunity to guide customers through complex product journeys while building strong, long-term relationships in a global remote environment.
You will act as a trusted advisor, helping clients successfully navigate custom product development from initial onboarding through delivery and future growth opportunities.
Working closely with internal teams and external partners, you will ensure smooth project execution, resolve challenges, and improve the overall customer experience.
The position combines customer success expertise, project coordination, commercial awareness, and a proactive problem-solving mindset.
You will manage a diverse portfolio of clients while identifying opportunities to increase satisfaction, retention, and business growth.
This is an ideal opportunity for an autonomous customer-focused professional who enjoys ownership, collaboration, and making a measurable impact in a fast-growing environment.
Accountabilities
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role offers the opportunity to guide customers through complex product journeys while building strong, long-term relationships in a global remote environment.
You will act as a trusted advisor, helping clients successfully navigate custom product development from initial onboarding through delivery and future growth opportunities.
Working closely with internal teams and external partners, you will ensure smooth project execution, resolve challenges, and improve the overall customer experience.
The position combines customer success expertise, project coordination, commercial awareness, and a proactive problem-solving mindset.
You will manage a diverse portfolio of clients while identifying opportunities to increase satisfaction, retention, and business growth.
This is an ideal opportunity for an autonomous customer-focused professional who enjoys ownership, collaboration, and making a measurable impact in a fast-growing environment.
Accountabilities
- Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support throughout the product development and delivery process.
- Guide customers through complex workflows by explaining production processes, managing expectations, and ensuring alignment between customer needs and internal capabilities.
- Act as the main point of coordination between customers, design teams, and production or sourcing partners to keep projects progressing smoothly.
- Monitor account progress, identify risks and bottlenecks, and proactively resolve issues before they impact timelines or customer satisfaction.
- Provide consultative support during product development phases, offering guidance on specifications, materials, product feedback, and technical considerations when needed.
- Manage a portfolio of SMB and mid-market accounts, maintaining accurate account information, tracking milestones, and monitoring customer health metrics.
- Identify opportunities for account expansion, including repeat orders, new product opportunities, and additional solutions aligned with customer goals.
- Collect customer feedback and collaborate with internal teams to improve processes, products, and overall customer experience.
- Maintain strong customer relationships through clear communication, proactive engagement, and a customer-first approach.
- 3+ years of experience in Customer Success, Account Management, client operations, or a similar customer-facing role.
- Experience managing customer relationships in e-commerce, manufacturing, technology platforms, or customized product environments is highly advantageous.
- Strong communication and interpersonal skills with the ability to explain complex concepts clearly to customers with different levels of expertise.
- Excellent project coordination skills with the ability to manage multiple stakeholders, timelines, and priorities simultaneously.
- Proactive problem-solving mindset with strong attention to detail and the ability to identify and resolve operational challenges.
- Commercial awareness and confidence identifying growth opportunities, upselling opportunities, and solutions that create customer value.
- Experience using CRM platforms such as HubSpot or similar tools to manage accounts, track activities, and maintain customer records.
- Ability to work independently in a fully remote environment with strong ownership, organization, and accountability.
- Startup mindset with adaptability, urgency, resilience, and willingness to take initiative.
- Experience with apparel development, product manufacturing, fabric sourcing, or custom production is considered a strong advantage.
- Comfortable working with international teams and distributed colleagues across different time zones.
- Fully remote working environment with the flexibility to work from anywhere.
- Opportunity to join a global team and collaborate with colleagues across multiple regions.
- High level of ownership and autonomy in managing customer relationships and improving processes.
- Direct impact on customer satisfaction, retention, and business growth.
- Opportunity to work with innovative systems and technology-driven workflows.
- Continuous learning and professional development opportunities.
- Inclusive and collaborative culture focused on curiosity, excellence, and customer success.
- Support for professional growth within a fast-paced, international environment.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
المصدر: LinkedIn - أُضيفت للموقع في 30 يوليو 2026