وظيفة مشرف خدمة العملاء شاغرة لدى إليجسي في الرياض

The Customer Service Supervisor oversees the customer service team, ensuring excellent patient experience, monitoring performance, resolving escalated complaints, and improving service quality.

Key Responsibilities:

• Supervise and support the customer service team.
• Monitor staff performance and provide coaching.
• Ensure compliance with customer service standards and policies.
• Handle escalated patient complaints and resolve issues promptly.
• Prepare customer service reports and performance metrics.
• Coordinate with clinic departments to improve patient satisfaction.
• Develop work schedules and assign daily tasks.
• Train new customer service employees.
• Monitor appointment management and patient flow.
• Recommend process improvements to enhance service quality.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
• Minimum 3 years of customer service experience.
• Previous supervisory experience is preferred.
• Fluent in Arabic and English.

Skills:

• Leadership
• Team management
• Conflict resolution
• Communication
• Coaching
• Problem-solving
• Decision-making
• Performance management