Jobgether تعلن عن وظيفة مشرف عمليات في السعودية
Operations Supervisor
🏢 Jobgether
تفاصيل الوظيفة
Jobgether تعلن، بالنيابة عن شركة شريكة، عن توفر وظيفة مشرف عمليات (Operations Supervisor) في السعودية. هذه الوظيفة عن بُعد، وتركز على قيادة العمليات وتوسيع نطاق القوى العاملة الموزعة عالية الأداء، مع العمل عن كثب مع مدير العمليات لتنفيذ الأولويات اليومية.
المهام والمسؤوليات
- العمل عن كثب مع مدير العمليات لتنفيذ الأولويات اليومية وضمان توافق الأنشطة مع أهداف العمل العامة.
- إدارة وصيانة سجل دقيق للوكلاء النشطين، وتطبيق السياسات المقررة لتحديد الوكلاء غير النشطين وتنسيق الاستبدالات في الوقت المناسب.
- مراقبة حضور الوكلاء وجداولهم لضمان إكمال الورديات اليومية المطلوبة (8 ساعات) باستمرار.
- إجراء مكالمات اختبارية يومية وفحوصات جودة للتحقق من التزام الوكلاء بمعايير الجودة والتوقعات التشغيلية.
- تقديم تدريب وتوجيه بناء وفي الوقت المناسب عند ظهور مشكلات الجودة أو الشكاوى أو المخاوف المتعلقة بالأداء.
- دعم نمو القوى العاملة وتخطيط السعة بهدف بناء فريق يصل إلى 100 وكيل نشط والحفاظ عليه.
- إدارة أنشطة الإعداد والامتثال من خلال مراجعة الوثائق المطلوبة وتحديث الحالات وحفظ السجلات المنظمة.
- حساب وإعداد وتقديم الفاتورة الشهرية المستندة إلى الدقائق بدقة وفي الوقت المحدد.
- تتبع الأداء التشغيلي، وتحديد الفجوات، واتخاذ الإجراءات التصحيحية المناسبة للحفاظ على الإنتاجية والجودة واستقرار القوى العاملة.
الشروط والمتطلبات
- خبرة مثبتة في العمليات أو إدارة القوى العاملة أو الإشراف على الفرق أو دعم العملاء أو بيئة تشغيلية ذات صلة.
- قدرة قوية على إدارة الفرق الموزعة أو عن بُعد مع تحمل المسؤولية عن الحضور والإنتاجية والجودة.
- خبرة في مراقبة الأداء مقابل المعايير المحددة وتقديم التدريب البناء عند ظهور المشكلات.
- مهارات تنظيمية قوية مع القدرة على الحفاظ على سجلات دقيقة للوكلاء والجداول الزمنية والوثائق والسجلات التشغيلية.
- راحة في العمل مع جداول البيانات وقواعد البيانات وأنظمة التتبع التشغيلي والمعلومات المالية الأساسية أو الفوترة.
- اهتمام قوي بالتفاصيل والقدرة على تحديد التناقضات واتباع الإجراءات المقررة والحفاظ على سجلات دقيقة.
- مهارات تواصل كتابية وشفهية فعالة مع القدرة على التواصل بوضوح مع الوكلاء والمديرين والعملاء.
- نهج استباقي وعملي لحل المشكلات مع القدرة على الاستجابة بسرعة للمشكلات التشغيلية.
- القدرة على العمل بشكل مستقل في بيئة عن بُعد مع التعاون الوثيق مع القيادة التشغيلية.
- عقلية موجهة نحو النتائج مع تركيز قوي على نمو الفريق والجودة والحضور والتنفيذ المتسق.
المزايا
- الراتب الأساسي: 200 دولار أمريكي شهرياً.
- مكافأة أداء: 1% من إجمالي الفاتورة الشهرية الإجمالية للعملية.
- استحقاق المكافأة: تصبح متاحة عند الحفاظ على أكثر من 20 وكيلاً نشطاً مع إكمال ورديات 8 ساعات.
- إمكانية زيادة الدخل مع النمو: يزداد التعويض مع زيادة حجم العملية وقيمة الفاتورة.
- مثال على الدخل المستهدف: عند 100 وكيل نشط، الحد الأدنى للفاتورة الشهرية حوالي 84,400 دولار، مما يولد مكافأة أداء لا تقل عن 844 دولاراً.
- الحد الأدنى المتوقع للتعويض الشهري عند 100 وكيل نشط: 1,044 دولاراً (200 دولار راتب أساسي + 844 دولاراً مكافأة أداء).
- عمل عن بُعد: إدارة القوى العاملة عن بُعد.
- فرصة قيادية: تولي مسؤولية نمو القوى العاملة والأداء التشغيلي والجودة وتطوير الفريق.
عرض النص الأصلي للإعلان
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Supervisor based in Saudi Arabia.
This is a remote operations leadership role focused on scaling and maintaining a high-performing distributed workforce. You will work closely with the Operations Manager to translate broader objectives into effective day-to-day execution. Your focus will include workforce planning, attendance, quality assurance, coaching, onboarding, and operational administration. You will help grow the operation toward a target of 100 active agents while maintaining consistent performance and reliability. The role suits a hands-on operational leader who is comfortable managing people, monitoring performance, and addressing issues quickly. Strong organization, accountability, and attention to detail will be essential to keeping the operation running smoothly as it expands.
Accountabilities
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This is a remote operations leadership role focused on scaling and maintaining a high-performing distributed workforce. You will work closely with the Operations Manager to translate broader objectives into effective day-to-day execution. Your focus will include workforce planning, attendance, quality assurance, coaching, onboarding, and operational administration. You will help grow the operation toward a target of 100 active agents while maintaining consistent performance and reliability. The role suits a hands-on operational leader who is comfortable managing people, monitoring performance, and addressing issues quickly. Strong organization, accountability, and attention to detail will be essential to keeping the operation running smoothly as it expands.
Accountabilities
- Work closely with the Operations Manager to execute daily operational priorities and ensure activities remain aligned with broader business objectives.
- Manage and maintain an accurate roster of active agents, applying established policies to identify inactive agents and coordinate timely replacements.
- Monitor agent attendance and schedules to ensure team members consistently complete their required 8-hour daily shifts.
- Conduct daily test calls and quality checks to verify that agents meet established quality standards and operational expectations.
- Provide timely, constructive coaching and follow-up when quality issues, complaints, or performance concerns arise.
- Support workforce growth and capacity planning with the objective of building and maintaining a team of up to 100 active agents.
- Manage onboarding and compliance activities by reviewing required documentation, communicating status updates, and maintaining organized records.
- Calculate, prepare, and submit the operation’s monthly minutes-based invoice accurately and on time.
- Track operational performance, identify gaps, and take appropriate corrective action to maintain productivity, quality, and workforce stability.
- Demonstrated experience in operations, workforce management, team supervision, customer support, or a related operational environment.
- Strong ability to manage distributed or remote teams while maintaining accountability for attendance, productivity, and quality.
- Experience monitoring performance against defined standards and providing constructive coaching when issues arise.
- Strong organizational skills with the ability to maintain accurate rosters, schedules, documentation, and operational records.
- Comfortable working with spreadsheets, databases, operational tracking systems, and basic financial or invoicing information.
- Strong attention to detail and the ability to identify discrepancies, follow established procedures, and maintain accurate records.
- Effective written and verbal communication skills, with the ability to communicate clearly with agents, managers, and clients.
- Proactive and hands-on approach to problem-solving, with the ability to respond quickly to operational issues.
- Ability to work independently in a remote environment while collaborating closely with operational leadership.
- Results-oriented mindset with a strong focus on team growth, quality, attendance, and consistent execution.
- Base salary: $200 per month.
- Performance-based bonus: 1% of the operation’s total gross monthly invoice.
- Bonus eligibility: The performance bonus becomes available once more than 20 active agents are maintained while completing their required 8-hour shifts.
- Growth-based earning potential: Compensation increases as the size and gross invoice value of the operation grows.
- Target earning example: At 100 active agents, the minimum gross monthly invoice is approximately $84,400, generating a minimum $844 performance bonus.
- Expected minimum monthly compensation at 100 active agents: $1,044, consisting of the $200 base salary plus the $844 minimum performance bonus.
- Remote work: Operate and manage the workforce remotely.
- Leadership opportunity: Take ownership of workforce growth, operational performance, quality, and team development.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
المصدر: LinkedIn - أُضيفت للموقع في 20 أغسطس 2026
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