شركة Petromin Corporation تعلن عن وظيفة موظف استقبال في الرياض

Receptionist - Job Description

• Welcome customers warmly and professionally, understand their needs, and direct them to the appropriate department or service.
• Serve as the first point of contact for customers, ensuring a professional and positive experience from arrival to departure.
• Handle customer inquiries through phone, SMS, email, WhatsApp, and other communication channels, ensuring timely and professional responses.
• Provide clear and accurate information regarding vehicle services, maintenance requirements, promotions, pricing, offers, and service procedures.
• Schedule, confirm, reschedule, and follow up on service appointments while maintaining an accurate and well-organized service calendar.
• Monitor appointment attendance and analyze customer no-shows by category and reason to support the development and implementation of effective customer retention plans.
• Proactively contact no-show customers, service-due customers, and new customers to generate additional workshop appointments and improve customer retention and workshop traffic.
• Receive, record, and assess customer complaints, coordinate with the relevant departments, and follow up on corrective actions until the customer’s concern is properly resolved.
• Maintain accurate and up-to-date customer records, including appointment history, inquiries, complaints, and follow-up activities.
• Coordinate closely with Service Advisors, Workshop Teams, and other relevant departments to ensure smooth customer handling and timely resolution of requests.
• Follow up with customers after service visits when required to ensure satisfaction and identify opportunities for improvement.
• Monitor customer feedback and identify recurring concerns or service gaps, escalating significant issues to management.
• Prepare accurate daily, weekly, and monthly reports covering appointments, no-shows, customer follow-ups, complaints, inquiries, and workshop traffic.
• Support customer retention and service campaigns by contacting targeted customer groups and promoting available services and offers.
• Maintain confidentiality of customer information and ensure compliance with company policies and customer service standards.
• Maintain a professional appearance and reception environment that reflects the company’s brand and service standards.

Job Specifications

• Minimum 2 years of relevant experience in customer service, reception, automotive service, or a similar customer-facing role.
• Previous experience in an automotive dealership or service center is highly preferred.
• Professional appearance, positive attitude, and a strong customer-oriented mindset.
• Excellent customer service, communication, and interpersonal skills.
• Fluent in Arabic and English, both written and verbal.
• Strong telephone etiquette and professional written communication skills.
• Proficiency in Microsoft Office, particularly Microsoft Excel and Outlook.
• Strong organizational and time-management skills with excellent attention to detail.
• Ability to manage multiple priorities and work effectively in a fast-paced workshop environment.
• Strong follow-up and problem-solving skills.
• Ability to handle customer complaints professionally and maintain composure under pressure.
• Proactive approach to customer engagement, appointment generation, and retention.
• Ability to work collaboratively with Service Advisors, Technicians, Workshop Management, and other departments.
• Strong reporting and data-analysis skills with the ability to identify trends and provide meaningful insights.