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About The Company

Four Points by Sheraton is a globally recognized hospitality brand renowned for its commitment to delivering exceptional guest experiences. As part of the Marriott International family, our hotel exemplifies a blend of modern comfort, innovative amenities, and personalized service. We pride ourselves on creating a welcoming environment that caters to both leisure and business travelers, ensuring every guest’s stay is memorable. Our dedicated team strives to uphold the highest standards of quality, integrity, and sustainability, making us a preferred choice in the hospitality industry worldwide.

About The Role

We are seeking a dynamic and dedicated individual to join our team in the role of Front Office Manager. This position is pivotal in ensuring the smooth operation of the front desk, delivering exceptional customer service, and maintaining the hotel’s standards of excellence. The Front Office Manager will oversee all guest service operations, manage front desk staff, and coordinate with other departments to provide a seamless experience for our guests. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to handle multiple responsibilities efficiently. This role offers an excellent opportunity to grow within a globally respected brand while making a tangible impact on guest satisfaction and operational success.

Qualifications

The ideal candidate should have a minimum of 3-5 years of experience in a similar role within the hospitality industry. A relevant degree or diploma in Hotel Management, Tourism, or a related field is preferred. Strong interpersonal and communication skills are essential, along with the ability to lead and motivate a team. Proficiency in hotel management software and MS Office applications is required. The candidate should demonstrate excellent problem-solving skills, a professional demeanor, and a keen attention to detail. Fluency in English is mandatory, and knowledge of additional languages is advantageous.

Responsibilities

• Oversee the daily operations of the front desk, ensuring a high standard of guest service and satisfaction.
• Manage and train front office staff, fostering a positive and productive work environment.
• Handle guest inquiries, complaints, and special requests efficiently and professionally.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Monitor and analyze guest feedback and online reviews to identify areas for improvement.
• Assist in revenue management and upselling initiatives to maximize profitability.
• Prepare and manage budgets, reports, and forecasts related to front office operations.
• Implement and maintain standard operating procedures to enhance efficiency and service quality.
  
  

Benefits

We offer a comprehensive benefits package designed to support our employees’ well-being and professional growth. This includes competitive salary packages, health insurance, and retirement plans. Employees also enjoy hotel discounts worldwide, opportunities for career advancement, and ongoing training programs to develop their skills. Our work environment promotes teamwork, diversity, and inclusion, ensuring every team member feels valued and empowered. Additionally, we provide a supportive leadership structure that encourages innovation and recognizes outstanding performance.

Equal Opportunity

Four Points by Sheraton is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other protected characteristic. We believe that a diverse team fosters creativity, innovation, and excellence, and we are dedicated to providing equal employment opportunities for all qualified candidates.