Plaza Premium Group تعلن عن وظيفة مدير فندق إقليمي في مكة وجدة

Job Scope:

The Country Hotel Manager serves as the strategic business leader for a portfolio of hotels and hospitality properties within the assigned country, working closely with the VP, Regional General Manager (RGM), and other senior leaders. The role is responsible for the overall operational, financial, guest experience, compliance, and people performance of a cluster of hotels, ensuring alignment with company objectives, brand standards, and profitability targets.

Job Responsibilities:

Pre-Opening

Supports pre-opening, refurbishment, conversion, and delisting activities in collaboration with Country Leadership, Regional Leadership, and HQ Operations teams.

Key Responsibilities

1. Support collaboration across all departments and stakeholders to ensure pre-opening, refurbishment, or delisting projects are completed within approved timelines.
2. Support Commercial, E-Commerce, and Revenue Management teams in developing business readiness plans for new hotel openings.
3. Review and manage Pre-Opening Critical Paths, ensuring operational milestones are achieved.
4. Coordinate operational readiness activities including recruitment, training, licensing, procurement, systems implementation, and hotel handover processes.
5. Communicate project priorities, risks, opportunities, and implementation challenges to leadership teams.
6. Participate in site inspections, operational reviews, and readiness assessments prior to hotel openings or relaunches.
7. Support development and implementation of opening budgets, staffing plans, and operational frameworks.

Project Management & Strategic Initiatives

Support cross-functional collaboration to ensure successful execution of strategic projects.

Key Responsibilities

1. Work with Project Teams and Project Managers to track project progress and timelines.
2. Execute approved project plans relating to operational, commercial, financial, and guest experience enhancements.
3. Develop and maintain project action plans, opening checklists, and implementation schedules.
4. Coordinate internal and external resources to ensure timely delivery of assigned initiatives.
5. Monitor project milestones and communicate updates to Country, Regional, and Executive Leadership teams.
6. Identify operational, financial, or compliance risks and escalate where necessary.
7. Coordinate with vendors and suppliers to support successful implementation of projects.
8. Ensure company standards are integrated across Operations, Marketing, Branding, IT, F&B, HR, and Finance workstreams.
9. Conduct post-implementation reviews and lessons-learned exercises to drive continuous improvement.
10. Issue visitation and operational review reports with agreed action plans and follow-up timelines.
11. Champion continuous improvement initiatives focused on guest satisfaction, profitability, productivity, and quality standards.

Finance

Supports financial performance and profitability in partnership with Country and Regional Finance teams.

Key Responsibilities

1. Assist in the development of meaningful and achievable annual budgets, forecasts, and long-term business plans.
2. Monitor hotel profitability, revenue performance, and operational costs to ensure business objectives are achieved.
3. Oversee operational budgets and identify opportunities to improve efficiency and profitability.
4. Conduct monthly forecasting exercises covering revenue, expenses, labor costs, and productivity.
5. Conduct monthly P&L review meetings and implement corrective action plans as required.
6. Review financial performance, identify variances, and execute plans to improve results.
7. Support capital expenditure planning, refurbishment initiatives, and asset enhancement projects.
8. Ensure financial controls and company policies are consistently followed across all properties.
9. Provide timely financial forecasts, operational updates, and performance analysis to Regional Leadership.

Revenue Management Support

Supports Commercial, Marketing, E-Commerce, and Revenue Management teams in achieving revenue and profitability objectives.

Key Responsibilities

1. Work closely with Commercial, Marketing, E-Commerce, and Revenue Management teams to support overall revenue objectives for the hotels.
2. Provide operational insights, market intelligence, and local business trends to support revenue strategy development.
3. Participate in revenue review meetings and contribute inputs on demand drivers, business mix, and operational opportunities.
4. Support annual budget preparation and forecasting processes by providing operational assumptions and market intelligence.
5. Monitor hotel occupancy, ADR, RevPAR, and overall hotel performance against established targets.
6. Support implementation of promotional campaigns, pricing initiatives, and commercial programs developed by Revenue Management and Commercial teams.
7. Ensure operational teams are aligned with demand forecasts, occupancy levels, and business expectations.
8. Support optimization of ancillary revenues including F&B outlets, meeting spaces, airport services, and other guest services.
9. Work collaboratively with Revenue Management teams during pre-opening periods to ensure systems, inventory, and operational readiness requirements are fulfilled.
10. Provide operational feedback on guest demand patterns, competitor activities, and market developments affecting hotel performance.
11. Promote commercial awareness and revenue accountability across operational departments.

Operations

Champions operational excellence across all hotels within the country.

Key Responsibilities

1. Plan, direct, and coordinate the service delivery of all hotel departments to meet and exceed guest expectations.
2. Drive initiatives that improve service delivery, efficiency, and operational consistency.
3. Set and monitor KPIs for all hotel departments.
4. Respond to internal audits and implement corrective actions to ensure continual improvement.
5. Manage and develop Heads of Departments and supervisory teams to support performance and succession planning.
6. Monitor and control departmental costs and productivity levels.
7. Provide effective leadership to ensure hotel targets are achieved or exceeded.
8. Oversee F&B outlets and ensure food and beverage quality standards are maintained.
9. Conduct regular operational reviews, briefings, and management meetings.
10. Foster a performance-driven culture focused on quality, accountability, and continuous improvement.
11. Lead recruitment, talent development, mentoring, and succession planning initiatives.
12. Participate in corporate and regional best practice sharing initiatives.
13. Manage performance reviews for departmental leaders.
14. Ensure compliance with all PPG and Aerotel brand standards and operating procedures.
15. Promote sustainability, corporate responsibility, and environmental initiatives across the hotels.

Guest Experience

1. Drive guest satisfaction and service excellence across all hotels.
2. Seek, review, and respond to guest feedback to improve service performance.
3. Monitor online reputation scores, guest review platforms, and social media feedback.
4. Ensure guest complaints and service recovery cases are effectively managed and resolved.
5. Implement initiatives that enhance the overall guest journey and guest loyalty.
6. Ensure consistent execution of brand service standards throughout all hotels.

Compliance, Safety & Risk Management

1. Ensure compliance with all company policies, brand standards, and local regulatory requirements.
2. Ensure all hotel licenses, permits, certifications, and statutory requirements remain valid and compliant.
3. Maintain ownership of hotel operational manuals, SOPs, compliance programs, and training requirements.
4. Ensure health, safety, security, food safety, and risk management standards are maintained.
5. Conduct regular reviews of operational compliance and implement corrective actions where necessary.
6. Ensure emergency preparedness, crisis management, and business continuity plans are maintained and tested.
7. Promote a strong culture of safety, compliance, and operational discipline across all properties.

Leadership & Talent Development

1. Provide leadership, guidance, and coaching to hotel management teams.
2. Drive employee engagement, retention, and succession planning programs.
3. Promote collaboration and teamwork across all departments and hotels.
4. Lead communication meetings and ensure company objectives are effectively cascaded to all levels.
5. Keep abreast of industry trends, best practices, and emerging hospitality innovations.

Qualifications & Experience

1. Minimum of 5 years in a leadership role within a four- or five-star hotel, including experience in area/cluster or regional management.
2. Strong background in Rooms Division; experience in Hotel Sales or Revenue Management is a plus.
3. Prior experience with an international hotel chain or hospitality group is advantageous.
4. Demonstrated adaptability in fast-paced, dynamic environments with shifting market conditions.
5. Strong analytical and numerical skills effectively.
6. Excellent stakeholder-management skills.
7. Good knowledge of Saudi Arabian hospitality regulations, labour requirements and local market conditions.
8. Fluent in written and spoken English; proficiency in local languages is an asset.
9. Excellent leadership, planning, organizational, and time management skills.
10. Demonstrated experience managing multi-property operations.
11. Strong financial acumen with experience in budgeting, forecasting, P&L management, cost control, productivity management, and profitability improvement.
12. Experience leading pre-opening, refurbishment, renovation, conversion, or hotel transition projects.
13. Good understanding of revenue drivers including occupancy, ADR, RevPAR, forecasting, distribution channels, and commercial performance metrics.
14. Experience managing compliance, licensing, health & safety, security, risk management, and audit requirements within hotel operations.
15. Proficient in hotel property management systems (PMS) and Microsoft Office applications.
16. Ability to travel regularly within the country to support hotel operations, projects, audits, and leadership engagement activities.