KTek Resourcing تعلن عن وظيفة مهندس شبكات في تبوك

Field IT Troubleshooting and Support L1 & L2

• Provide comprehensive on-site support for diagnosing and troubleshooting complex network issues, including in-depth analysis of connectivity problems, device failures, and cabling issues.
• Lead incident response efforts for issues that fall within L1/L2 capabilities, ensuring resolution or escalation to the L3 team/End user support team when necessary.
• Collaborate with remote teams to conduct advanced troubleshooting and diagnostics, utilizing specialized tools and techniques for effective problem resolution.
• Handle the physical replacement or repair of network, AV, and printer components such as routers, switches, toner, and other hardware and consumable supplies, ensuring minimal disruption to services.

Support platforms include:

1. Core Routing and Switching: ASR 9000 series, Catalyst 6509, 6513, 4510, 9300, 9200, 3850, 3750, and 2960.
2. Industrial Switches: CiscIE300 and IE4000 series.
3. Wireless Infrastructure: Including indoor and outdoor access points.
4. Collaboration Solutions: CiscRoom Bar and CiscNavigator, including CiscRoomOS

Note: Network L1 and L2 resources should have CCNA certification.

• Printers currently in the vendor-managed inventory located in the customer premise will continue to operate under the existing printing services contract.
• Printers’ toner and other consumables-excluding print paper-will be stocked and maintained at the customer premise. All necessary licenses are in place, and the devices will connect to the print server via IP, enabling centralized management. Printing support will follow the existing CUSTOMER model, provided on an on-call basis. The vendor will offer remote assistance or scheduled service visits as needed. Minor issues will be handled in coordination with the on-site support team (Managed Services), while more complex issues will be escalated accordingly.
• Processing user requests, such as software installations and hardware provisioning.
• Providing user assistance through phone, email, remote desktop tools, or direct onsite visits.
• Tracking IT hardware and software assets, ensuring accurate documentation and lifecycle monitoring in coordination with the CUSTOMER IT assets support team.
• Handling user requests, including AV equipment setup, video conferencing assistance, and event support coordination.

3.2 Installation and Configuration

• Conduct installation, configuration, setup, and disposal of our approved network and end-user devices, including laptops, desktops, workstations, printers, routers, switches, access points, and other networking hardware, as required.
• Verify network layouts as per the design.
• Perform basic network device configurations as guided by the L3 team.
• Support platforms include:
• Core Routing and Switching: ASR 9000 series, Catalyst 6509, 6513, 4510, 9300, 9200, 3850, 3750, and 2960.
• Industrial Switches: CiscIE300 and IE4000 series.
• Wireless Infrastructure: Including indoor and outdoor access points.
• Collaboration Solutions: CiscRoom Bar