وظيفة مهندس خدمة شاغرة لدى Anasia Group في الدمام

Responsibilities

• 1) Installation, Maintenance, and Repair:
• Perform installation, commissioning, and testing of products or equipment at customer sites, ensuring proper functionality and adherence to specifications.
• Conduct routine maintenance, inspections, and repairs of products or equipment to ensure optimal performance and minimize downtime.
• Customer Service and Support:
• Respond promptly to customer service requests, troubleshooting and resolving technical issues in a timely and effective manner.
• Provide on-site training to the customers
• Provide training to customers on the operation and maintenance of products or equipment, ensuring their proper and safe usage.
• Collaborate with cross-functional teams, including sales, engineering, and customer support, to address customer needs and provide comprehensive solutions.
• Communicate with the customer daily to ensure satisfaction and implement any necessary corrective actions.
• Continuous Improvement and Documentation:
• Proactively identify opportunities for service improvement, including developing and implementing preventive maintenance programs and recommending product enhancements.
• Maintain accurate records of service activities, including service reports, maintenance schedules, and equipment documentation.
• Create and maintain service information in the company enterprise database
• Team Leadership and Collaboration:
• Lead and work with technicians effectively.
• Safety Compliance:
• Adhere to safety protocols and guidelines when working at customer sites, ensuring the well-being of yourself and others..

Job Specifications

• Bachelor's degree in Engineering or a related technical field. A Master's degree is a plus.
• Proven experience from 2 to 4 years as a Service Engineer or in a similar technical support role, preferably in the industry or equipment sector.
• Strong technical aptitude and problem-solving skills, with the ability to diagnose and troubleshoot technical issues effectively.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively interact with customers.
• Proficiency in reading and interpreting technical manuals, schematics, and drawings.