تفاصيل الوظيفة
تعلن Mandarin Oriental عن وظيفة Concierge Agent في فندق Mandarin Oriental Al Faisaliah Riyadh، الرياض، ضمن إدارة الغرف، لتقديم خدمة شخصية واستباقية للضيوف وضمان تجارب لا تُنسى.
نبذة عن الوظيفة
يعمل Concierge Agent في فندق Mandarin Oriental Al Faisaliah Riyadh ضمن إدارة الغرف، ويكون مسؤولاً عن تقديم خدمة شخصية واستباقية واحترافية للضيوف من خلال التعامل مع الطلبات، وترتيب وسائل النقل والحجوزات، وتقديم توصيات محلية خبيرة. يعمل هذا الدور كسفير رئيسي للفندق لضمان تجارب ضيوف مميزة، والحفاظ على السجلات التشغيلية، والتنسيق مع الأقسام الداخلية لتقديم خدمة استثنائية وفقاً لمعايير Mandarin Oriental.
المهام والمسؤوليات
- دعم والالتزام بجميع السياسات والإجراءات المتعلقة بـ Safe, Sound and Sustainable في Mandarin Oriental.
- ضمان الامتثال لسياسة وسائل التواصل الاجتماعي لـ MOHG، أي تحمل المسؤولية الكاملة عن المحتوى المنشور على أي منصة تواصل اجتماعي، بما في ذلك الموقع الشخصي.
- الالتزام بسياسة عدم التسامح مطلقاً مع أي شكل من أشكال التحرش أو التمييز بناءً على الجنس، الإعاقة، العرق، اللون، الدين، الأصل الوطني، السن، التوجه الجنسي، الحالة الاجتماعية، أو أي سبب آخر.
- إجراء محادثات مركزة مع الضيوف لتحديد تفضيلاتهم الشخصية.
- المبادرة وتوقع الاحتياجات الكاملة لكل ضيف لجعل تجربتهم الفريدة لا تُنسى.
- العمل كسفير للفندق في جميع الأوقات.
- الإلمام الكامل بإجراءات الإطفاء والإخلاء المتعلقة بمكتب الكونسيرج.
- الحفاظ على سجل مكتب الكونسيرج للتسليم بين المناوبات.
- الحفاظ على سجل جميع حجوزات نقل الضيوف ومشاركته مع الخادم الشخصي (Butler).
الشروط والمتطلبات
- تنفيذ أي مهام إضافية يطلبها الإدارة تتعلق بالأنشطة التشغيلية للفندق.
المزايا
- راتب تنافسي.
- تطوير مهني.
- تأمين صحي.
- برامج تعلم وتطوير مخصصة لمراحل مختلفة من المسيرة المهنية.
- برنامج MOstay: ليالي مجانية وأسعار مخفضة للغرف للموظفين وأحبائهم.
- برامج صحية وعافية متنوعة للموظفين عالمياً.
- خطط تقاعد حسب مدة الخدمة والدور.
عرض النص الأصلي للإعلان
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Al Faisaliah Riyadh- Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian experience.
About The Job
Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Concierge Agent is responsible for, responsible for providing personalized, proactive, and professional service to guests by handling requests, arranging transportation and reservations, and offering expert local recommendations. The role serves as a key ambassador of the hotel, ensuring memorable guest experiences, maintaining operational records, and coordinating with internal departments to deliver exceptional service in line with Mandarin Oriental standards.
As Concierge Agent, you will be responsible for the following duties:
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Al Faisaliah Riyadh- Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian experience.
About The Job
Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Concierge Agent is responsible for, responsible for providing personalized, proactive, and professional service to guests by handling requests, arranging transportation and reservations, and offering expert local recommendations. The role serves as a key ambassador of the hotel, ensuring memorable guest experiences, maintaining operational records, and coordinating with internal departments to deliver exceptional service in line with Mandarin Oriental standards.
As Concierge Agent, you will be responsible for the following duties:
- Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
- Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
- Mandarin Oriental, Riyadh, has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
- To carry out any additional duties requested by management, related to hotel operational activities.
- Create focused conversations with guests which identify their personal preferences.
- Be proactive and anticipate the complete requirements of each guest in order to make their unique experience memorable.
- Act as a hotel “ambassador” at all times.
- fully aware of fire and evacuation procedures related to the Concierge Desk.
- Maintains the logbook at the Concierge Desk for handover between shifts.
- Maintains the record for all guest transportation bookings and shares with the butler.
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- A competitive salary.
- A Career development.
- Health insurance.
المصدر: LinkedIn - أُضيفت للموقع في 3 سبتمبر 2026
رقم الإعلان لدى المصدر: 4462799167
رقم الإعلان لدى المصدر: 4462799167