وظيفة مشرف موارد بشرية لدى هيلتون في مكة
Hilton مكة المكرمة
تفاصيل الوظيفة
شركة هيلتون في الرياض تبحث عن مشرف تعلم وتطوير (Learning & Development Supervisor) للمساهمة في تصميم وتنفيذ برامج تدريبية شاملة لتعزيز مهارات فريق العمل وتحسين الأداء، مع التركيز على نشر ثقافة الضيافة والتميز.
نبذة عن الوظيفة
ستكون مسؤولاً عن تطوير وتنفيذ برامج تدريب وتطوير شاملة لأعضاء الفريق لتعزيز المهارات والأداء؛ وتقييم الاحتياجات التدريبية، وتصميم وتحديث الدورات التدريبية لضمان توافق المحتوى مع المسؤوليات الوظيفية والمسارات المهنية؛ وإدارة ميزانيات التدريب لضمان أقصى عائد على الاستثمار التدريبي. هذا الدور لا يقتصر على إدارة المبادرات التدريبية فحسب، بل يشمل نشر نور ودفء الضيافة من خلال تقديم تجارب لا تُنسى تجعل إقامة كل ضيف مميزة.
المهام والمسؤوليات
- تصميم وتخطيط وتقديم برامج تدريبية للفندق تتماشى مع الأهداف المؤسسية ومعايير الصناعة، وتشمل موضوعات مثل بيئة عمل خالية من التحرش، التنوع، توجيه الموظفين الجدد، القيادة، والخدمة.
- مراقبة ومراجعة الأداء من خلال عقد اجتماعات مع مدراء الإدارات والمدربين وأعضاء الفريق لمراجعة اتجاهات الأداء، تطوير خطط العمل، والاعتراف بالإنجازات.
- تقديم التحسين المستمر من خلال تقييم المبادرات التدريبية الحالية، وتحديد فرص التحسين، واقتراح حلول لاحتياجات الإدارات المحددة.
- إدارة سجلات التدريب من خلال تتبع وصيانة ومراجعة سجلات تدريب الأفراد باستخدام الأنظمة والأدوات المحددة.
- الإشراف على برامج التدريب الخاصة بالإدارات مثل برامج التوعية بالكحول، سلامة الغذاء، قوائم المهارات الوظيفية، والمساعدة التعليمية.
- إلهام الفريق وتطويره من خلال الإشراف ودعم الأعضاء، مراقبة الأداء، تقديم التوجيه، وتعزيز بيئة عمل إيجابية ومنتجة.
الشروط والمتطلبات
- خبرة لا تقل عن 3 سنوات في مجال التعلم والتطوير أو الموارد البشرية، مع سجل قوي في تصميم وتقديم وتقييم البرامج التدريبية.
- يفضل الحصول على درجة علمية في الموارد البشرية، التطوير التنظيمي، إدارة الضيافة، أو مجال ذي صلة.
المهارات المطلوبة
- مهارات في التصميم التعليمي، مبادئ تعلم الكبار، وأساليب التدريب الحديثة (مثل التعلم الإلكتروني، التعلم المدمج).
- القدرة على تقييم فعالية التدريب ومواءمة البرامج مع أهداف العمل.
- خبرة في أنظمة إدارة التعلم (LMS)، أدوات التدريب الرقمية، وMicrosoft Office.
- مهارات تواصل لفظية وكتابية قوية مع القدرة على إشراك وتحفيز الفرق المتنوعة.
- الالتزام بالتعلم المستمر ومتابعة اتجاهات التدريب الناشئة.
- القدرة على العمل عبر الوظائف المختلفة لتحديد الاحتياجات ودعم تحسين الأداء.
- القدرة على إدارة فرق التدريب والمشاريع المتعددة بفعالية.
عرض النص الأصلي للإعلان
Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance; assessing training needs, designing and updating training courses to ensure that the training content matches the team members' job responsibilities and career paths; managing training budgets to ensure maximum return on training investment. As a Learning & Development Supervisor, you’re not just managing training initiatives for hotel team members - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here’s what you’ll do during a typical day:
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In Addition, This Role Requires The Following Minimum Qualifications
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay-we’re a great place to work.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance; assessing training needs, designing and updating training courses to ensure that the training content matches the team members' job responsibilities and career paths; managing training budgets to ensure maximum return on training investment. As a Learning & Development Supervisor, you’re not just managing training initiatives for hotel team members - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here’s what you’ll do during a typical day:
- Develop training programs: Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards, inclusive of topics such as harassment-free workplace, diversity, new team member orientation, leadership, and service
- Monitor and review performance: Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements
- Deliver continuous improvement: Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs
- Manage training records: Track, maintain, and audit individual team member training records using designated systems and tools
- Oversee departmental training programs: Manage and monitor department-specific training programs such as alcohol awareness, food safety, job skills checklists, and educational assistance
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In Addition, This Role Requires The Following Minimum Qualifications
- Minimum 3 years in L&D or HR, with a strong track record in designing, delivering, and evaluating training programs.
- Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.
- Skilled in instructional design, adult learning principles, and modern training methods (e.g., e-learning, blended learning).
- Proficient in assessing training effectiveness and aligning programs with business goals.
- Experienced with Learning Management Systems (LMS), digital training tools, and Microsoft Office.
- Strong verbal and written skills; able to engage and motivate diverse teams.
- Committed to continuous learning and staying updated on emerging training trends.
- Proven ability to work cross-functionally to identify needs and support performance improvement.
- Capable of managing training teams and multiple projects effectively.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay-we’re a great place to work.
المصدر: LinkedIn - أُضيفت للموقع في 3 سبتمبر 2026
رقم الإعلان لدى المصدر: 4462863423
رقم الإعلان لدى المصدر: 4462863423