Alkhorayef Energy System (AES) تعلن عن وظيفة مسؤول خدمة عملاء في الرياض

Alkhorayef Energy Systems (AES) is looking for a qualified Customer Care Officer to join our team in Riyadh.

Key Responsibilities:

• Handle inbound and outbound calls and respond professionally to customer enquiries.
• Create, assign, and follow up on customer leads.
• Register customer complaints and follow up with the concerned departments until resolution.
• Conduct customer satisfaction surveys and accurately record feedback.
• Monitor customer interactions through emails, chatbot, and other service channels.
• Support supplier registration, tender coordination, PQD documentation, and reporting.
• Maintain accurate records and ensure timely follow-up on customer requests.
• Escalate overdue or unresolved cases to the CRM Team Lead.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of relevant experience in customer care or customer service.
• Strong communication, coordination, and follow-up skills.
• Good reporting and documentation skills.
• Proficiency in Arabic and English.

Work Location: Second Industrial City, Riyadh