وظيفة أخصائي خدمة عملاء شاغرة لدى Get Smart Medical Company في الرياض

Customer Service Specialist

Department: Customer Service / Patient Relations

Location: Riyadh, Saudi Arabia

Job Summary

We are looking for a professional and customer-focused Customer Service Specialist to join our medical center. The successful candidate will be responsible for providing an exceptional patient experience, handling inquiries, coordinating appointments, and ensuring that patients receive accurate and timely support.

Key Responsibilities

• Respond to patient inquiries through phone calls, messages, and other communication channels.
• Provide accurate information about the center’s services, programs, appointments, and procedures.
• Schedule, confirm, reschedule, and follow up on patient appointments.
• Handle patient complaints and feedback professionally and escalate issues when necessary.
• Coordinate with medical and administrative departments to ensure smooth patient service.
• Follow up on patient requests and ensure timely resolution.
• Maintain accurate and updated patient information in the system.
• Monitor patient satisfaction and report feedback, complaints, and service issues.
• Maintain patient confidentiality and comply with the center’s policies and procedures.
• Prepare daily and periodic customer service reports as required.
• Contribute to improving the overall patient experience and quality of service.
• Perform any other duties assigned by the direct supervisor.

Qualifications & Requirements

• Diploma or Bachelor’s degree in Business Administration, Healthcare Administration, Customer Service, or a related field.
• Previous experience in customer service; healthcare experience is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and complaint-handling skills.
• Good computer and system skills.
• Ability to work under pressure and as part of a team.
• Excellent organizational and follow-up skills.
• Fluent Arabic; good English communication skills are preferred.

Key Skills

• Customer Service Excellence
• Patient Experience
• Communication Skills
• Problem Solving
• Time Management
• Teamwork
• Complaint Handling
• Attention to Detail
• Professionalism

Key Performance Indicators (KPIs)

• Patient satisfaction rate.
• Response time to patient inquiries.
• Complaint resolution rate.
• Accuracy of patient information and service records.
• Appointment booking and follow-up efficiency.
• Compliance with customer service standards and procedures.