وظيفة أخصائي عمليات AFR شاغرة لدى DHL Global Forwarding في الدمام
AFR Ops Specialist
تفاصيل الوظيفة
تعلن شركة DHL Global Forwarding، الرائدة عالمياً في حلول الشحن الجوي والبحري والبري، عن توفر وظيفة شاغرة بمسمى "أخصائي عمليات الشحن الجوي (AFR Operations Specialist)" في الدمام، السعودية. انضم إلى فريقنا المتميز وكن جزءاً من شركة تعمل في أكثر من 220 دولة.
المهام والمسؤوليات
- أن تكون نقطة الاتصال الأولى للعملاء فيما يخص معلومات الشحن، إدارة الحوادث والشكاوى، التسعير المخصص، والمطالبات.
- ضمان تسجيل التكاليف والإيرادات الصحيحة مقابل ملف العميل، وتحمل مسؤولية حل المشكلات البسيطة والمعقدة.
- إدارة أنشطة مستوى الشحن بما في ذلك استلام حجوزات العملاء، متطلبات التوثيق، وجميع وسائل النقل المحلية والدولية ذات الصلة.
- ضمان إدارة الشحنات بما يتوافق مع التزام خدمة العملاء.
- تتبع وتسجيل وتحليل وتحسين الاستثناءات والمخالفات التشغيلية.
- المسؤولية عن جودة بيانات الشحن العالية.
- تنفيذ إجراءات الامتثال التنظيمي اللازمة المتعلقة بالسلع والمواقع للشحنات.
- توجيه و/أو توزيع الشحنات إلى الشحنات التجميعية المناسبة التي تلبي التزام خدمة العملاء وتعظم أرباحنا.
- تحديد الشحنات الحرجة والأعمال الجديدة التي تحتاج إلى دعم/متابعة إضافية.
- الإجابة على الاستفسارات، إعداد المعلومات لزيارات العملاء والمشاركة في زيارات العملاء المتعلقة بالموضوعات التشغيلية.
- تنفيذ المهام والأنشطة مع الالتزام بإرشادات إدارة الموارد والإنتاجية للعمليات اليومية.
- إعداد الفواتير والإشعارات المدينة والدائنة والمستندات الداعمة اللازمة مع ضمان دقة وتوقيت فواتير العملاء.
- التحقيق في نزاعات الفواتير ودعم حلها.
- حل المشكلات المتكررة واقتراح تحسينات للعمليات بهدف زيادة الفعالية والكفاءة.
- حل مشكلات أداء الموردين واقتراح حلول لتحسين الأداء.
- تقديم التوجيه الوظيفي أو المشورة أو التدريب للمناصب الأقل خبرة عند الحاجة.
- استخدام الخبرة في قطاع الصناعة أو الخدمات اللوجستية في العمل اليومي.
الشروط والمتطلبات
- درجة البكالوريوس.
- خبرة عملية لا تقل عن 4 سنوات.
المزايا
- فرص للعمل في شركة عالمية وإسهام أفكارك ومهاراتك لتحقيق أهدافنا المشتركة.
- إمكانية التطور الوظيفي.
- راتب تنافسي.
عرض النص الأصلي للإعلان
AFR Operations Specialist
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning. DHL Global Forwarding has an opening for an AFR Operations Specialist in Dammam, Saudi Arabia.
Join us in connecting people and improving lives!
In this AFR Operations Specialist position
Education Level
Bachelors Degree
Experience Level
More than 4 years
We offer:
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning. DHL Global Forwarding has an opening for an AFR Operations Specialist in Dammam, Saudi Arabia.
Join us in connecting people and improving lives!
In this AFR Operations Specialist position
- Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
- Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
- Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
- Ensure the management of shipments in line with the customer service commitment
- Track, record, analyze and improve exceptions/operational irregularities
- Responsible for high shipment data quality
- Implement necessary regulatory compliance procedures relating to commodity and locations for shipments
- Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
- Identify critical shipments and new business that needs extra support/hypercare
- Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
- Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
- Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
- Investigate/supports invoice disputes
- Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
- Resolve performance issues of suppliers, and propose solutions to improve performance
- May provide functional guidance, advice or training to less experienced positions
- Use Industry sector or logistics specialist expertise in their day-to-day work
Education Level
Bachelors Degree
Experience Level
More than 4 years
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
- The largest global network with more than :30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
المصدر: LinkedIn - أُضيفت للموقع في 9 سبتمبر 2026
رقم الإعلان لدى المصدر: 4465017168
رقم الإعلان لدى المصدر: 4465017168