وظيفة مهندس دعم فني وتطبيقات شاغرة لدى AICTEC Advance International Co. في الرياض

Company Description Advance International Co. (AICTEC) is a technology-focused organization committed to delivering high-quality solutions and services to clients across diverse sectors. The company emphasizes innovation, reliability, and strong customer partnerships to support business growth and operational efficiency. AICTEC fosters a collaborative environment where technical professionals can contribute to impactful projects and develop their skills. The team values integrity, service excellence, and continuous improvement in all aspects of its work.

Role Description This is a full-time, on-site application and technical support engineer role based in Riyadh. The role involves providing day-to-day technical support for software applications and systems, including diagnosing issues, performing troubleshooting, and resolving incidents in a timely manner. The engineer will respond to user inquiries, log and track support tickets, and ensure clear communication with customers and internal stakeholders. Responsibilities include configuring and testing application updates, assisting with deployments, and documenting solutions and procedures. The role also requires collaborating with development and product teams to escalate complex issues, contribute to root cause analysis, and help improve system stability and user experience.

We’re Hiring: Application & Technical Support Engineers

We are looking for 2 Application & Technical Support Engineers to join our team.

Key Requirements:

• Bachelor’s degree in computer science, IT, software engineering, computer engineering, information systems, or a related field.
• Very good knowledge of networking is mandatory, including TCP/IP, IP addressing, DNS, DHCP, VLAN, routing, firewall, and port configuration/testing.
• Very good knowledge of Windows Server is mandatory, including IIS, Services, Users & Permissions, Event Viewer, Backup, and Troubleshooting.
• Very good knowledge of databases is mandatory, including SQL queries, tables, views, logs, backup/restore, and database troubleshooting.
• Good knowledge of Python or Java is preferred.
• Understanding of REST APIs, JSON, HTTP/HTTPS, and system integration.
• Strong troubleshooting and problem-solving skills.
• Good English communication skills.

Preferred Experience:

• Attendance Systems
• Access Control Systems
• HRMS
• ERP
• System Integration

Experience:

1-3 years of experience in technical support, system support, or software support.

Key Responsibilities:

• Provide technical support for software and systems.
• Troubleshoot issues related to networks, servers, databases, and applications.
• Install and configure systems on servers and workstations.
• Analyze logs and perform root cause analysis.
• Troubleshoot database issues and execute SQL queries.
• Handle backup and restore activities.
• Support API and database integrations.
• Follow up on support tickets until resolution.
• Provide technical support and training to clients.
• Document technical issues, solutions, and procedures.