وظيفة رئيس إدارة الخدمات شاغرة لدى thyssenkrupp nucera بمدينة الرياض

Head of gH2 Service - Saudi Arabia

thyssenkrupp nucera is seeking an experienced Head of Service to establish, lead, and grow our service organization in Saudi Arabia. This is a unique opportunity to build a high-performing service business from the ground up while driving operational excellence, customer satisfaction, and long-term business growth in the green hydrogen sector.

The successful candidate will provide strategic and operational leadership across field service, spare parts management, lifecycle services, and long-term service agreements (LTSA), while developing scalable service processes aligned with global standards.

- Key Responsibilities

• Establish, develop, and lead the local service organization in Saudi Arabia, including team recruitment, onboarding, and capability development.
• Build and implement scalable service structures covering field service, customer support, spare parts, and LTSA execution.
• Lead and oversee all local service operations, ensuring safe, efficient, and high-quality service delivery.
• Manage the execution of LTSA contracts and ensure compliance with contractual obligations, performance targets, and customer expectations.
• Develop and optimize spare parts operations in coordination with global supply chain teams and local partners.
• Implement service processes, standards, and operational improvements derived from early operational learnings and global best practices.
• Drive the development of the local service business model and identify opportunities for growth, profitability, and service expansion.
• Build and maintain strong relationships with customers, stakeholders, subcontractors, and service partners.
• Define, monitor, and improve key service performance indicators, including operational efficiency, customer satisfaction, and profitability.
• Take increasing responsibility for budget management and full P&L ownership of the service business in Saudi Arabia.
• Act as the primary escalation point for critical customer and operational issues.

- Qualifications & Skills

• Bachelor’s degree in Engineering or a related technical discipline.
• Proven experience leading and scaling service organizations within industrial, energy, process, or infrastructure sectors.
• Strong background in field service operations, lifecycle services, maintenance, spare parts management, and LTSA contracts.
• Demonstrated experience building teams, processes, and service organizations from the ground up.
• Strong commercial and financial acumen, including experience managing budgets and P&L responsibilities.
• Excellent leadership, stakeholder management, and customer relationship skills.
• Entrepreneurial mindset with the ability to drive results in a dynamic and fast-growing environment.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to balance strategic planning with hands-on operational execution.
• Fluent in English and Arabic (written and spoken).

📍 Location: NEOM, Saudi Arabia