وظيفة أخصائي مركز اتصال لدى 1886 Fashion في الرياض

Job Summary

We are looking for a professional and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities

* Handle inbound and outbound customer calls professionally.

* Respond to customer inquiries and provide accurate information.

* Identify customer needs and provide appropriate solutions.

* Handle complaints and resolve customer issues efficiently.

* Follow up with customers when required.

* Maintain accurate records of customer interactions and requests.

* Escalate complex issues to the relevant department when necessary.

* Follow company policies, procedures, and customer service standards.

* Maintain a professional and positive attitude in all customer interactions.

Requirements

* Previous experience in Call Center or Customer Service is preferred.

* Excellent verbal and written communication skills.

* Good command of English.

* Strong problem-solving and active listening skills.

* Ability to handle different types of customers professionally.

* Ability to work under pressure and meet performance targets.

* Good computer skills and familiarity with CRM systems is a plus.

* Riyadh-based candidates are preferred.