Baraya Extended Care تعلن عن وظيفة فني تقنية معلومات في أبها

Job Overview:

The IT Technician is responsible for providing first- and second-level technical support to Baraya staff, maintaining IT equipment and systems, and supporting clinical and administrative applications to ensure uninterrupted healthcare services.

JOB SCOPE

• End-user IT support
• Hardware and software maintenance
• Network and system support
• Clinical and administrative systems assistance
• IT security and compliance support

JOB REQUIREMENTS

EDUCATION AND EXPERIENCE

Educations and Certificates:

- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field

- IT certifications (CompTIA A+, Network+, Microsoft, or equivalent) are an advantage

Experience:

- Minimum 2-4 years’ experience in IT support or technician roles

- Experience in healthcare or regulated environments preferred

- Familiarity with hospital information systems

SKILLS AND PORFESSIONAL KNOWLEDGE

- Strong troubleshooting skills (hardware, software, and networks)

- Knowledge of Windows OS, basic server concepts, and networking

- Familiarity with IT service management and ticketing systems

- Awareness of data security, privacy, and access controls

- Ability to support medical and clinical IT systems

- Strong communication and customer-service skills

LANGUAGE

• Proficiency in written, read and spoken Arabic and English languages

ROLES AND RESPONSIBILITIES (But not limited to)

• GENERAL ROLES AND RESPONSIBILITES

- Provide timely and effective IT support to Baraya staff

- Ensure availability and functionality of IT systems and equipment

- Maintain compliance with IT policies and security standards

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

- Provide technical support for desktops, laptops, printers, and peripherals

- Install, configure, and maintain hardware and software

- Support clinical and administrative systems

- Troubleshoot network connectivity and basic server issues

- Manage user accounts, access rights, and password resets

- Support onboarding and offboarding IT requirements in coordination with HR

- Maintain IT inventory and asset records

- Escalate complex issues to IT Manager or vendors

- Support data security, backups, and compliance requirements

- Assist during system upgrades, audits, and inspections