Shift Clinics تعلن عن وظيفة مسؤول رعاية المرضى في مكة وجدة

At Shift Clinics, we’re looking for a Patient Care Officer to join our Jeddah team and be a key part of the patient journey.

• Manage inbound and outbound patient calls and WhatsApp inquiries

• Respond to patient questions and provide accurate information about our services and programs

• Schedule, confirm, and coordinate patient appointments

• Follow up with patients and support them throughout their journey

• Handle patient concerns and resolve issues professionally

• Coordinate with clinic teams to ensure smooth patient care and communication

• Accurately document patient interactions and updates in our systems

• Follow established protocols, service standards, and patient care procedures

• Escalate complex cases or concerns to the appropriate team when needed

• Meet service quality and performance targets

• Identify opportunities to improve the patient experience and contact center processes

• Strong communication and interpersonal skills

• Excellent customer service and problem-solving skills

• Highly organized with strong attention to detail

• Ability to manage multiple conversations and priorities

• Previous healthcare, customer service, or call center experience is a plus

• Fluent in Arabic and English

• Professional, proactive, and patient-focused

• Comfortable working in a fast-paced clinic environment