تفاصيل الوظيفة
هيلتون في الدمام (المنطقة الشرقية) تبحث عن تنفيذي خدمات الضيوف (Guest Services Executive) للانضمام إلى فريقها.
نبذة عن الوظيفة
تخيل نفسك تشرق يوم شخص ما. عندما تنضم إلى فريق فنادقنا، هذا بالضبط ما ستفعله كل يوم في العمل! بصفتك موظف استقبال، فإنك لا تضمن فقط عملية تسجيل وصول ومغادرة سلسة، بل تنشر نور ودفء الضيافة من خلال تقديم تجارب لا تُنسى تجعل إقامة كل ضيف مميزة.
المهام والمسؤوليات
- تقديم ترحيب حار: استقبال الضيوف عند الوصول وإتمام عملية تسجيل الوصول، بما في ذلك التحقق من التفاصيل، وتخصيص الغرف، وإصدار المفاتيح، وتقديم مواد الترحيب أو المساعدة في خدمة حمل الأمتعة.
- دعم عملية المغادرة بكفاءة: معالجة مغادرة الضيوف من خلال التحقق من الرسوم، ومعالجة المدفوعات، وإصدار الإيصالات، واستخدام نظام نقاط البيع بدقة.
- تقديم معلومات عن الفندق والمنطقة المحلية: إظهار معرفة شاملة بعروض الفندق وأنواع الغرف والأسعار والعروض الترويجية ومعلومات المنطقة المحلية للمساعدة في استفسارات الضيوف.
- الترويج لخدمات الفندق: استخدام تقنيات البيع الإضافي للتوصية بمرافق الفندق وزيادة الإيرادات من الغرف والخدمات.
- إسعاد ضيوفنا: الرد على طلبات الضيوف، وحل المخاوف بعناية وإلحاح، وإدارة الرسائل والاتصالات بفعالية.
الشروط والمتطلبات
- هذه الوظيفة مخصصة للسعوديين فقط.
- شغف بنشر نور ودفء الضيافة.
- التصرف بنزاهة وفعل الشيء الصحيح دائمًا.
- إلهام الآخرين من خلال القيادة.
- الإيمان بأن العمل الجماعي يحقق أفضل النتائج.
- الشعور بالمسؤولية والملكية والمساءلة.
- التركيز على اللحظة الحالية، مع إلحاح وانضباط في كل لحظة مع إدراك الأثر الدائم.
المزايا
- مزايا سفر مذهلة: استمتع بـ 110 ليلة من السفر بخصم كبير، بأسعار غرف تصل إلى 40 دولارًا أمريكيًا في الليلة في فنادقنا العالمية من خلال برنامج السفر Go Hilton.
- إجازة والدية مدفوعة: نقدم إجازة مدفوعة للموظفين المؤهلين، بما في ذلك الشركاء والآباء بالتبني.
- خدمة الطوارئ الشخصية: في أوقات الفقدان، تقدم خدمة الطوارئ نقطة اتصال واحدة متعاطفة للدعم العملي والعاطفي.
- موارد الصحة النفسية: من خلال مركز الرعاية للجميع (Care for All)، نوفر موارد لمساعدة فريقنا على الاعتناء بأنفسهم وأحبائهم. في العديد من البلدان، يحصل الموظفون المؤهلون على استشارات ودعم مجاني عبر برنامج مساعدة الموظفين (EAP).
عرض النص الأصلي للإعلان
Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Receptionist, you’re not just ensuring a seamless check-in and check-out process - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
What It Takes to Make the Stay
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay-we’re a great place to work.
About The Team
How We’ll Help You Thrive
Benefits
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources - Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Receptionist, you’re not just ensuring a seamless check-in and check-out process - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
What It Takes to Make the Stay
- This Vacancy exclusively opened for Saudi Nationals.
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay-we’re a great place to work.
About The Team
How We’ll Help You Thrive
Benefits
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources - Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
- Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
المصدر: LinkedIn - أُضيفت للموقع في 24 سبتمبر 2026
رقم الإعلان لدى المصدر: 4471442590
رقم الإعلان لدى المصدر: 4471442590
