وظيفة أخصائي دعم فني - المستوى الثالث لدى 2P Perfect Presentation في الرياض

We are looking for a Technical Support Specialist - L3 to provide advanced technical support and troubleshoot hardware, software, network, and system-related issues. The ideal candidate should have strong problem-solving skills, advanced English proficiency, and experience supporting users

in a fast-paced IT environment.

Key Responsibilities:

• Provide technical support for hardware, software, network, and system-related issues.
• Diagnose and resolve technical problems efficiently.
• Handle support requests through ticketing systems, phone, and email.
• Install, configure, and maintain IT systems and applications.
• Provide remote technical support to end users.
• Document incidents, troubleshooting steps, and resolutions.
• Escalate complex issues and collaborate with specialized IT teams.
• Ensure timely resolution and high user satisfaction.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 4 years of experience in IT Help Desk, Technical Support, or a similar role.
• Advanced English language skills.
• Strong knowledge of hardware, software, operating systems, and network connectivity.
• Experience with IT ticketing systems and remote support tools.
• Strong troubleshooting and problem-solving skills.
• Knowledge of ITIL best practices is an advantage.

Skills:

• Strong communication and customer service skills.
• Analytical and troubleshooting abilities.
• Ability to work under pressure and manage multiple incidents.
• Attention to detail and effective documentation.