شركة الإعلام الذكي تعلن عن وظيفة أخصائي دعم تقني وخدمة مكتب المساعدة في الرياض

📢 We're Hiring | IT Support & Help Desk Specialist

📍 Riyadh, Saudi Arabia · Full-time

Smart Media is looking for the person the whole company turns to - someone who fixes problems before they delay a delivery, keeps our systems in order, and makes AI tools part of how the team works every day.

What you'll do:

• Day-to-day support for staff: devices, software, network and printers - on site and remotely

• Administer Microsoft 365: accounts, permissions, mail, Teams, SharePoint, OneDrive

• Set up new joiners' machines end to end, and close access cleanly when someone leaves

• Run backups, endpoint protection and antivirus so no work file is ever lost

• Manage the office network, Wi-Fi and VPN, and deal with service providers

• Install and track work software and licences, including Adobe Creative Cloud

• Manage storage for large media files - video and photography - and keep the archive organised

• Log support requests through to closure and build a knowledge base for recurring issues

• Put AI tools to work for the team: set them up, manage access, train people, and suggest what removes manual work

What we're looking for:

• Broad, practical command of Microsoft 365, Windows and macOS

• Real experience in technical support and problem solving under deadline pressure

• Networking fundamentals: router, switch, Wi-Fi, VPN, network printers

• Good working knowledge of AI tools - applied in practice, not in theory

• Information security basics: permissions, passwords, 2FA, backups

• Able to explain a fix in plain language to non-technical people

• Arabic and English

Preferred: experience inside an advertising agency or creative production environment, Google Workspace, and any automation or scripting that removes repetitive work.

Apply here 👇

https://erp.smartmedia.sa/jobs/smart_media_sa/it-support-helpdesk-specialist

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